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  1. NHD: Adjusted opening hours as of September 9

    08-09-2021 -

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    Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...

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  2. NHD: difficult to reach due to technical problems

    04-08-2021 -

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    At the moment, the National Helpdesk Customs is difficult to reach due to network problems. We do our best to solve this problem as soon as possible. Sorry for the inconvenience.

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  3. NHD: Adjusted opening hours extended

    03-08-2021 -

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    UPDATE 03.08.2021:The adjusted opening hours of the National Helpdesk Customs will be extended until Friday the 27th of August. During this period we can be reached by e-mail and telephone from 8am to 4pm. Sorry...

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  4. NHD: Not available by phone

    22-07-2021 -

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    At the moment, the National Helpdesk Customs cannot be reached by telephone due to a technical malfunction.Do you have an urgent question? Then our advice is to email this to: nhd.apeldoorn@douane.nl. We are working on...

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  5. NHD: Adjusted opening hours from the 19th of July till the 6th of August

    15-07-2021 -

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    Due to circumstances, the National Helpdesk Customs has adjusted opening hours for the period from Monday the 19th of July till Friday the 6th of August. We can be reached during this period from 8am...

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  6. NHD: Adjusted business hours on Wednesday14th July

    12-07-2021 -

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    Due to circumstances, the National Helpdesk Customs will have adjusted business hours on Wednesday 14th July.We are open this day from  8 am to 4pm.  We hope to have informed you sufficiently with this.

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  7. NHD is available again

    08-06-2021 -

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    The National Helpdesk Customs is available again. The network failure has been resolved.We hope to have informed you sufficiently with this.

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  8. NHD is currently limited available

    08-06-2021 -

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    The National Customs Helpdesk is currently limited in reach due to a network failure.It may take a little longer before you are helped. Sorry for the inconvenience.

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  9. NHD not available at the moment

    08-06-2021 -

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    At the moment the National Helpdesk Customs is not available due to a network failure, we apologize for the inconvenience. We are working on a solution and hope to be able to serve you again...

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  10. Maintenance European portals Customs 1 February.

    27-01-2021 -

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    Monday 1 February 2021 there will be maintenance on the European portals of Customs. During this maintenance it is not possible to log in for the processes CDMS, AEO, BTI, INF and REX. The start...

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