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Service messages

  1. Update: Disruption to phone and email services

    07-10-2025 -

    The technical issue has been resolved. We are once again reachable by both email and phone.

    Category

  2. Important Notice: Telephone Fraud (Spoofing)

    06-10-2025 -

    We are receiving reports that spoofing (a scammer impersonating a trusted source via phone) is taking place today in the name of Customs. This means you may receive frequent calls, but these are not actually...

    Category

  3. Update: on NCTS disruption

    01-10-2025 -

    We are currently still re-injecting the messages that were not delivered to you during the outage. Unfortunately, this is taking longer than expected.In the meantime, you can resubmit any messages for which you did not...

    Category

  4. From December 1, 2025, you will only be able to submit ENS declarations via ICS2.

    01-10-2025 -

    Are you bringing goods from outside the EU into the EU Customs Union? Then you will have to use Import Control System 2 (ICS2), the new declaration system for the Entry process. From December 1,...

    Category

  5. Update on NCTS disruption

    30-09-2025 -

    At the moment, we are busy reinjecting the messages that you did not receive during the disruption. Unfortunately, this is taking longer than expected.We expect to be able to provide you with an update tomorrow...

    Category

  6. Update: Telephone and email disruption

    30-09-2025 -

    The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are now available again by email and phone.

    Category

  7. Update: Telephone and email disruption

    30-09-2025 -

    The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are available again by email. Our telephone service is still unstable. If you are unable to contact us, please try...

    Category

  8. Update on NCTS disruption

    30-09-2025 -

    Apologies, we are still in the process of identifying the messages that were not processed during the NCTS outage. This delay is due to internal systems not being operational, which prevented us from carrying out...

    Category

  9. Update on NCTS disruption

    30-09-2025 -

    We apologize, we are still working on inventorying the messages that have not yet been processed during the NCTS disruption. We expect to have a clear overview by 2 PM of which messages are involved...

    Category

  10. Disruption: Phone and Email

    30-09-2025 -

    Due to a disruption, the National Customs Helpdesk and the Customs Contact Center are currently unavailable by phone and email. We apologize for the inconvenience.

    Category