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Service messages

  1. Temporary emergency procedure for foreign security in NCTS declarations (update)

    04-11-2025 -

    If you use foreign security in your departure declaration and you do not receive a return message from us, you can use the emergency departure procedure. We are working on a solution and apologise for...

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  2. Availability of Rate Lists

    29-10-2025 -

    Currently, the rates retrieved from the Financial Times are not yet visible for November on kennisbank.douane.nl. The cause is a disruption at the Financial Times, which has prevented us from fully updating the November rates....

    Category

  3. Update: Processing of declarations under regulation 61 10 temporarily disrupted in DMS

    09-10-2025 -

    This message is an update to the previously published service notice regarding regulation 61 10. It has now become clear that the issue is not caused by regulation 61 10 itself, but occurs with certain...

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  4. Update: Disruption to phone and email services

    07-10-2025 -

    The technical issue has been resolved. We are once again reachable by both email and phone.

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  5. Important Notice: Telephone Fraud (Spoofing)

    06-10-2025 -

    We are receiving reports that spoofing (a scammer impersonating a trusted source via phone) is taking place today in the name of Customs. This means you may receive frequent calls, but these are not actually...

    Category

  6. Update: on NCTS disruption

    01-10-2025 -

    We are currently still re-injecting the messages that were not delivered to you during the outage. Unfortunately, this is taking longer than expected.In the meantime, you can resubmit any messages for which you did not...

    Category

  7. From December 1, 2025, you will only be able to submit ENS declarations via ICS2.

    01-10-2025 -

    Are you bringing goods from outside the EU into the EU Customs Union? Then you will have to use Import Control System 2 (ICS2), the new declaration system for the Entry process. From December 1,...

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  8. Update on NCTS disruption

    30-09-2025 -

    At the moment, we are busy reinjecting the messages that you did not receive during the disruption. Unfortunately, this is taking longer than expected.We expect to be able to provide you with an update tomorrow...

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  9. Update: Telephone and email disruption

    30-09-2025 -

    The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are now available again by email and phone.

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  10. Update: Telephone and email disruption

    30-09-2025 -

    The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are available again by email. Our telephone service is still unstable. If you are unable to contact us, please try...

    Category