Service messages

Due to an internal matter, the National Customs Helpdesk can be reached on Friday, December 15 from 8:00 AM to 3:00 PM.

The disruption has been resolved. This means that the (urgent payments) are received by us again. You can use our payment services again. Once again our apologies for the inconvenience.

Due to a disruption, no urgent payments are currently being submitted to customs. Payments with the correct reference number on the regular bank account number are currently being processed. A

The delivery problem between our banker and Customs has been resolved. This means that the (urgent payments) are received by us again. Once again our apologies for the inconvenience.

To a delivery disruption between our banker and customer, no urgent payments are currently being deliverd to customs. Payments with the correct reference number on the regular bank account number are

Have you not (yet) received any return messages during and after the last DMS disruption? Then we advise you to resubmit the declaration under the same LRN (local reference number). Sorry for the

Customs will shorten the deadline for submitting presentation notifications for goods leaving the EU. This change is due to the ‘AES Exit’ regulations. The first change has happened as of October

Due to a team meeting, the National Customs Helpdesk will be closed on Thursday, October 26 from 12:00 p.m. to 13:00 p.m. We can only be reached by telephone between 12:00 PM and 13:00 PM for

The problems with not receiving a Confirmation of Exit (IE599) in DMS have been resolved. A recovery action has been initiated to be able to send the missing messages. If you have not received a

The problem regarding the disrupton in AGS has been found and fixed. We are working to clear the backlogs. We see that the new declarations are running smoothly in AGS. If you have not received an