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Service messages

  1. Update: Information on the handling of the disruption of the VAT transfer from Tuesday 3 June 2025

    05-06-2025 -

    We cannot offer you a solution at this time, we are working on multiple scenarios with various parties. An update will follow on June 6 around 10:00.

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  2. Update: Information on the handling of the disruption of the VAT transfer from Tuesday 3 June 2025

    05-06-2025 -

    At this time, there is no solution to the problem. Customs is in talks with businesses and software suppliers. We continue to work actively on a suitable solution. An update will follow at 16:30.

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  3. Update: Information on the handling of the disruption of the VAT transfer from Tuesday 3 June 2025

    05-06-2025 -

    For all affected declarants, the excesses of the security have now been put into effect.Therefore, it is currently not necessary to send requests to invalidate MRNs (declarations) to the Declaration Processing department. A suitable solution...

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  4. Update: information handling disruption VAT transfer from Tuesday 3 June 2025

    04-06-2025 -

    There are no new developments at this time.We will continue on the path we have taken as stated in the previous service message.Tomorrow, Thursday 5 June, there will be another update at 11:00.

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  5. UPDATE: Information on the handling of the disruption of the VAT transfer from Tuesday 3 June 2025

    04-06-2025 -

    Currently, a selection is being made of the affected declarations. The plan is for the parties involved, provided they have a permit for the transfer of VAT based on article 23, to implement a temporary...

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  6. Reminder: Adjusted opening hours around Ascension Day

    28-05-2025 -

    On Thursday May 29th (Ascension Day) and Friday May 30th (block day), the Dutch Customs National IT Helpdesk will be closed. To report a priority 1 malfunction in one of the Customs systems, you can...

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  7. Adjusted opening hours around Ascension Day

    22-05-2025 -

    On Thursday May 29th (Ascension Day) and Friday May 30th (block day), the Dutch Customs National IT Helpdesk will be closed. To report a priority 1 malfunction in one of the Customs systems, you can...

    Category

  8. Indication of the transport period in an NCTS declaration

    01-05-2025 -

    When making a Customs transit declaration, a final transport period must be specified. According to the Customs Manual, this transport period may ‘not exceed the time needed to reach the Office of Destination’. The transport...

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  9. Incorrect calculation of excise declaration

    19-03-2025 -

    If you file a (weekly) return for "other alcoholic products", please note the amount due presented to you.If this does not match the amount you expect, please adjust it. Apologies for the inconvenience.

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  10. Adjusted opening hours of NHD on Thursday, March 6

    03-03-2025 -

    We would like to inform you that NHD will be closed on Thursday afternoon, March 6, from 12:15 PM onwards. During this afternoon, our team will be working on further improving our services. As a...

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