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Service messages

July 15, 2021 2:54 pm  - Due to circumstances, the National Helpdesk Customs has adjusted opening hours for the period from Monday the 19th of July till Friday the 6th of August. We can be reached during this period from 8am…
July 12, 2021 12:09 pm  - Due to circumstances, the National Helpdesk Customs will have adjusted business hours on Wednesday 14th July. We are open this day from¬† 8 am to 4pm.¬† We hope to have informed you sufficiently…
June 29, 2021 12:27 pm  - As of 1 July you can file a declaration for Customs e-commerce (DECO). Messages submitted before July 1 will not be processed. You will see an error message.…

June 8, 2021 1:32 pm  - The National Helpdesk Customs is available again. The network failure has been resolved. We hope to have informed you sufficiently with this.…
June 8, 2021 12:53 pm  - The National Customs Helpdesk is currently limited in reach due to a network failure. It may take a little longer before you are helped. Sorry for the inconvenience.…
June 8, 2021 9:02 am  - At the moment the National Helpdesk Customs is not available due to a network failure, we apologize for the inconvenience. We are working on a solution and hope to be able to serve you again as soon…
May 11, 2021 9:27 am  - The tax authorities are closed on Thursday 13 and Friday 14 May. The National Customs Helpdesk (NHD) is open on Friday 14 May and has opening hours from 08:00 to 16:00 on this day. This also means…

May 3, 2021 8:41 am  - The tax authorities will be closed on Wednesday the 5th of May. The National Customs Helpdesk is also closed on these day and can only be reached for priority 1 malfunctions in one of the (Customs)…

April 23, 2021 10:31 am  - The tax authorities will be closed on Tuesday the 27th of April and Wednesday the 5th of May. The National Customs Helpdesk is also closed on these days and can only be reached for priority 1…

March 31, 2021 3:11 pm  - The problem below has been solved. Sorry for the inconvenience. Currently there are technical issues due to AGS import declarations for wich your monthly balance security was (temporarily)…