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Service messages

March 31, 2021 11:43 am  - Currently there are technical issues with AGS import declarations for wich your monthly balance security was (temporarily) insufficient Even if you have increased the security in the meantime,…

March 29, 2021 11:36 am  - As of April 1th 2021, the National Customs Helpdesk (NHD) will use new opening hours. The NHD can be reached by telephone from 1st April on working days from Monday to Friday from 08:00 to 17:00 on…

February 12, 2021 2:52 pm  - In the previous period (from 1-1-2021) it was noticed that the Office of Transport for declarations ending in the UK, Northern Ireland and Ireland was omitted on a number of occasions. As of Monday…

February 8, 2021 2:59 pm  - RESOLVED For the commodity codes mentioned below, the VAT measure of 21% VAT is now  (as of 09/02/2021 08:45) displayed in Tariff. The Q200 and Q300 are no longer available. We are working on a…

February 3, 2021 8:04 am  - From December 2020, 3 emergency procedures for ECS (Export Control System) and AGS (Aangiftesysteem - Declaration System) were wrongly placed on our Internet site. We have rectified it…

January 28, 2021 4:10 pm  - In the previous period (from 1-1-2021) it was noticed that the Office of Transport for T documents ending in the UK, Northern Ireland and Ireland was omitted on a number of occasions. As of Monday 1st…

January 27, 2021 8:55 am  - At the moment we are still experiencing problems with T-documents from France. We are investigating this. If you do not receive a message back on an arrival report (IE007) of a FR T-document, you may…

December 29, 2020 3:24 pm  - UPDATE: Tonight at 20:00 there will be maintenance on the network of the tax authorities. This causes a short interruption in Customs' messaging (max 10 min). This maintenance is due to the problems…

December 29, 2020 11:24 am  - At the moment there are many reports of various malfunctions. Customs is also affected by this. The Customs systems and this website (nh.douane.nl) are currently not working stable. As a result, the…

December 1, 2020 3:29 pm  - As of today, the new page of the EU portals is available on this website. To do this, click on the EU portals button. On the page you can find the availability and maintenance of the processes related…