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28-01-2026 -
Due to a disruption of unknown cause, messaging with the Dutch customs is currently unavailable and the National IT Helpdesk is unreachable. We are currently working on a solution. We will provide an update as...
Service messages
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National IT Helpdesk unreachable
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Definitive anti-dumping duties on fused alumina from China
21-01-2026 -
On 16 January 2026, Commission Implementing Regulation (EU) 2026/114 was published. Effective from 17 January 2026, this regulation imposes a definitive anti-dumping duty on imports of fused alumina originating from the People’s Republic of China....
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Update: Processing of declarations under scheme 61 10 temporarily disrupted in DMS
19-01-2026 -
The previously reported incident in which declarations with certain suspension schemes remained stuck in the status “received” was fully resolved this past weekend. The issue was caused by an external integration system outside of DMS,...
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Opening hours around Christmas and New Year's Eve
18-12-2025 -
The opening hours of the National IT Helpdesk are as follows: We will be happy to answer your questions by phone or email on the next working day(s).
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Safeguard measures concerning ferro‑alloying elements
21-11-2025 -
On 18 November 2025, Implementing Regulation (EU) 2025/2351 was published, introducing safeguard measures concerning the import of certain ferro‑alloying elements. Tariff quotas have been opened for the relevant products. Once these tariff quotas are exhausted,...
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Unprocessed application for EORI numbers via web form.
07-11-2025 -
We have noticed that there was a period during which the web forms submitted were not processed correctly. As a result, the applications did not reach the administrators and therefore cannot be processed. This concerns...
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Temporary emergency procedure for foreign security in NCTS declarations (update)
04-11-2025 -
If you use foreign security in your departure declaration and you do not receive a return message from us, you can use the emergency departure procedure. We are working on a solution and apologise for...
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Availability of Rate Lists
29-10-2025 -
Currently, the rates retrieved from the Financial Times are not yet visible for November on kennisbank.douane.nl. The cause is a disruption at the Financial Times, which has prevented us from fully updating the November rates....
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Update: Processing of declarations under regulation 61 10 temporarily disrupted in DMS
09-10-2025 -
This message is an update to the previously published service notice regarding regulation 61 10. It has now become clear that the issue is not caused by regulation 61 10 itself, but occurs with certain...
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Update: Disruption to phone and email services
07-10-2025 -
The technical issue has been resolved. We are once again reachable by both email and phone.
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