Service messages

The problems with the telephony are solved.

There are problems with the telephony due to maintenance. If you leave your telephone number, the picket worker will not receive a message. We are working on a solution. The messages regarding the

The problem with error messages on Finnish EORI numbers in DMS has been resolved. You can submit these declarations again in DMS. We apologize for the inconvenience.

When you submit a declaration in DMS with a Finnish EORI number, it may be rejected due to a known error. A solution is being worked on. You can submit these declarations via AGS.

The delivery problem between our banker and Customs has been resolved. This means that the (urgent) payments are being received by us again. You can use our payment services again. Once again our

To a delivery disruption between our banker and customer, no urgent payments are currently being deliverd to customs. Payments with the correct reference number on the regular bank account number are

It is possible that you will receive a DMS217AA error message when submitting a GPR message for an Advance Declaration. This is a known error. You can submit a request for inactivation (IE414) for

The problems on nhdouane.nl have been resolved. The website is available again. We apologize for the inconvenience.

Due to a malfunction, nhdouane.nl cannot be accessed. A solution is being worked on. We will inform you if the situation changes.

From October 1, 2023, Customs must inform importers about the reporting obligation for CBAM goods that will apply from then on. To ensure that you, as an importer of CBAM goods, have taken note of