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Service messages

  1. DMS: Resolved issues with return messages

    20-06-2023 -

    Service message
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    Have you received a CONTRL message on a DMS declaration that has already been submitted? Then our advice is to submit it again (using the same LRN). Due to problems with the ITX, these messages...

    Category

  2. DMS problems with declarations with document N853 (GGB-P)

    15-06-2023 -

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    Declarations with document code N853 (GGB-P) and associated special statement cannot be processed properly in DMS. For the time being, you can submit these declarations via AGS. You will be further informed when this is...

    Category

  3. Pre-declaration in DMS? State the AEO authorisation number!

    13-06-2023 -

    Service message
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    AEO authorisation holders receive a message when submitting a pre-declaration in AGS if the declaration is selected for inspection. DMS also offers this service. You will however need to enter the AEO authorisation number. need...

    Category

  4. Information about the OGA

    11-05-2023 -

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    On the 1st of May we informed you about the delay in sending the overview of declarations (OGA). Sending the OGA is possible again from today. You will receive the OGA for March and April...

    Category

  5. Recovery Action following malfunction AGS (24-04)

    24-04-2023 -

    Service message
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    If you have not received a return message on your AGS declaration, submitted on 24-04, then our advice is to submit it again with the same reference (LRN) number. This is to avoid double declarations....

    Category

  6. DMS: Problem in processing the presentation notification (IE432)

    19-04-2023 -

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  7. Release notes DMS 20.4

    07-03-2023 -

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    These release notes are part of the upcoming roll-out of DMS 4.0 Input and DMS 4.1 Standard Presentation Message for Warehouse Keepers.

    Category

  8. Outtage declaration systems Customs 01-03-2023

    02-03-2023 -

    Service message
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    Unfortunately, offering the return messages sent in during the malfunction yesterday (01-03-2023) in large numbers did not help. We are working hard to get this working again. Unfortunately, it is impossible to estimate whether the...

    Category

  9. Disruptions sytems 01-03-2023

    02-03-2023 -

    Service message
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    At the moment we are working on sending back the return messages from all declaration systems. The return messages are expected to be sent to you around 3:00 PM. Sorry for the inconvenience.

    Category

  10. No access to NHD due to technical malfunction

    15-02-2023 -

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    Due to a technical malfunction, the NHD could not be reached for a while. We are currently available again. Sorry for the inconvenience

    Category