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Service messages

  1. Changes to validation of CDIU permits in AGS declaration

    27-08-2020 -

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    From 23 August, Customs will use a new system for the validation of declarations in AGS, which includes CDIU documents. With the advent of this new system, the validation rules have been tightened. Below you...

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  2. Solution of the VAT reverse charge

    12-08-2020 -

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    At this moment we have a failure in our system. This failure is related to the unjustified deduction of VAT on AGS returns. Sometimes AGS rejects the declaration with the message that the VAT number...

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  3. Solution of the VAT reverse charge

    05-08-2020 -

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    Yesterday the 4th of August, between 5:16pm and 5:42pm, there was a disturbance in our system. Did you send in a AGS declaration during this time? And the VAT was wrongly NOT shifted? Then you...

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  4. NHD is currently difficult to reach

    27-07-2020 -

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    UPDATE:The technical problems are solved. The NHD is available again. ------------------------------------------------------------------------------------- At the moment, the National Customs Helpdesk is difficult to reach due to technical problems, both by telephone and by e-mail. This has to...

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  5. Solution of the VAT reverse charge

    13-07-2020 -

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    Yesterday the 12th of July, between 10:00am and 2:15pm, there was a disturbance in our system. Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can...

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  6. Solution of the VAT reverse charge

    30-06-2020 -

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    Today, between 10:10am and 11:00am, there was a disturbance in our system.Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can submit a request for cancellation...

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  7. Reminder availability of the National Customs Helpdesk

    29-06-2020 -

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    With this message we would like to remind you once again of our adjusted opening hours.Currently, the NHD uses opening hours from 08:00 AM to 04:00 PM. We can be reached by telephone outside these...

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  8. Solution of the VAT reverse charge on Friday 29 May

    02-06-2020 -

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    Last Friday, May 29, our system was disrupted.This disruption related to the unjustified deduction of VAT on AGS declarations. Did you send in a declaration, last Friday for which the VAT was wrongly NOT shifted?...

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  9. New website Dutch Customs Helpdesk

    29-05-2020 -

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    As of 2 June, the new site for the National Customs Helpdesk will be live at a new address, in a new online jacket and with new possibilities. AddressThe website has been given a new...

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  10. Availability of the National Customs Helpdesk

    24-03-2020 -

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    Contrary to our normal opening hours, the NHD uses opening hours from 08:00 AM to 04:00 PM. We can be reached by telephone outside these opening hours, but only for disruptions in the Customs systems....

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