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Service messages

  1. UPDATE: Information on the handling of the disruption of the VAT transfer from Tuesday 3 June 2025

    04-06-2025 -

    Currently, a selection is being made of the affected declarations. The plan is for the parties involved, provided they have a permit for the transfer of VAT based on article 23, to implement a temporary...

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  2. Reminder: Adjusted opening hours around Ascension Day

    28-05-2025 -

    On Thursday May 29th (Ascension Day) and Friday May 30th (block day), the Dutch Customs National IT Helpdesk will be closed. To report a priority 1 malfunction in one of the Customs systems, you can...

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  3. Adjusted opening hours around Ascension Day

    22-05-2025 -

    On Thursday May 29th (Ascension Day) and Friday May 30th (block day), the Dutch Customs National IT Helpdesk will be closed. To report a priority 1 malfunction in one of the Customs systems, you can...

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  4. Indication of the transport period in an NCTS declaration

    01-05-2025 -

    When making a Customs transit declaration, a final transport period must be specified. According to the Customs Manual, this transport period may ‘not exceed the time needed to reach the Office of Destination’. The transport...

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  5. Incorrect calculation of excise declaration

    19-03-2025 -

    If you file a (weekly) return for "other alcoholic products", please note the amount due presented to you.If this does not match the amount you expect, please adjust it. Apologies for the inconvenience.

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  6. Adjusted opening hours of NHD on Thursday, March 6

    03-03-2025 -

    We would like to inform you that NHD will be closed on Thursday afternoon, March 6, from 12:15 PM onwards. During this afternoon, our team will be working on further improving our services. As a...

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  7. For EMCS users in MY Customs

    26-02-2025 -

    If you have received an error message on the "Provisional electronic administrative document e-AD/e-VAD" you created, you cannot correct it the same day (the button is missing). If you need your shipment to leave urgently,...

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  8. Update Emergency procedure TIR departure declarations NCTS phase 5

    14-02-2025 -

    The solution to the problem with creating TIR declarations will go into production in the major release on 1 March 2025.Until that date, you can still use the emergency procedure, this will no longer require...

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  9. NHD opening hours on Monday, February 3

    30-01-2025 -

    Due to the death of a close colleague, the National Customs Helpdesk will be closed from 12:00 on Monday 3 February. If you experience a problem in one of the Customs systems or do not...

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  10. NCTS phase 5 limited availability

    24-01-2025 -

    at the moment, many incidents are still ongoing at multiple NCTS countries, we let the limited availability of NCTS phase 5 arrival apply throughout the weekend. If you do not receive a return message on...

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