Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

Service messages

  1. Adjusted opening hours around Ascension Day

    22-05-2025 -

    On Thursday May 29th (Ascension Day) and Friday May 30th (block day), the Dutch Customs National IT Helpdesk will be closed. To report a priority 1 malfunction in one of the Customs systems, you can...

    Category

  2. Indication of the transport period in an NCTS declaration

    01-05-2025 -

    When making a Customs transit declaration, a final transport period must be specified. According to the Customs Manual, this transport period may ‘not exceed the time needed to reach the Office of Destination’. The transport...

    Category

  3. Incorrect calculation of excise declaration

    19-03-2025 -

    If you file a (weekly) return for "other alcoholic products", please note the amount due presented to you.If this does not match the amount you expect, please adjust it. Apologies for the inconvenience.

    Category

  4. Adjusted opening hours of NHD on Thursday, March 6

    03-03-2025 -

    We would like to inform you that NHD will be closed on Thursday afternoon, March 6, from 12:15 PM onwards. During this afternoon, our team will be working on further improving our services. As a...

    Category

  5. For EMCS users in MY Customs

    26-02-2025 -

    If you have received an error message on the "Provisional electronic administrative document e-AD/e-VAD" you created, you cannot correct it the same day (the button is missing). If you need your shipment to leave urgently,...

    Category

  6. Update Emergency procedure TIR departure declarations NCTS phase 5

    14-02-2025 -

    The solution to the problem with creating TIR declarations will go into production in the major release on 1 March 2025.Until that date, you can still use the emergency procedure, this will no longer require...

    Category

  7. NHD opening hours on Monday, February 3

    30-01-2025 -

    Due to the death of a close colleague, the National Customs Helpdesk will be closed from 12:00 on Monday 3 February. If you experience a problem in one of the Customs systems or do not...

    Category

  8. NCTS phase 5 limited availability

    24-01-2025 -

    at the moment, many incidents are still ongoing at multiple NCTS countries, we let the limited availability of NCTS phase 5 arrival apply throughout the weekend. If you do not receive a return message on...

    Category

  9. No return messages for DMS declarations

    24-01-2025 -

    Have you not yet received a return notification for DMS declarations, which you submitted yesterday afternoon 24 January during the disruption between 15:00 and 16:00.If so, you can submit these declarations again. This does not...

    Category

  10. Transport declarations to and from Belgium

    22-01-2025 -

    Contrary to earlier reports, messaging with Belgium has now been resumed.You no longer need to apply the emergency procedure for transport shipments to and from Belgium. More information can be found at: https://financien.belgium.be/nl/Actueel

    Category