Service messages

28-08-2024 -

Due to a yearly department activity, the Nationale Helpdesk Douane will be closed on the 5th of september from 13:00. If you want to notify us of a priority-1 malfunction, you can leave your number...

20-08-2024 -

On 19-08-2024, between 18:20 and 20:30, NCTS has had a malfunction. If you are still missing messages, the situation below applies: We are working on a solution. Re-send requests by email or telephone will not...

19-08-2024 -

NCTS is operational again. The emergency procedure is no longer applicable.

19-08-2024 -

NCTS is currently experiencing a malfunction. You may use the emergency procedure.

13-08-2024 -

The disruption regarding urgent payments has been resolved. Your payments will be processed.

12-08-2024 -

Due to a submission disruption between our bank and Customs, no urgent payments are currently being delivered to Customs. We are working on a solution. As soon as the problem is resolved, you will be...

07-08-2024 -

As reported yesterday, a solution has been found for the missing messages from the returns submitted on Aug. 5 between 10:30 am. and 1 pm. Right now the return messages are being created and sent...

06-08-2024 -

Unfortunately, the situation about not receiving return messages still applies. The cause has been found and they are now working on a solution. If you have not yet received return messages for the declarations submitted...

06-08-2024 -

Unfortunately, the situation about not receiving return messages still applies.A solution is being worked on. If you have not yet received return messages for the declarations submitted between 10:30 – 13:00 on 05-08-2024, the following...

30-07-2024 -

Due to the death of a close colleague, the National Customs Helpdesk will be closed from 12:00 on Friday, August 2. If you experience a problem in one of the Customs systems or you do...