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Service messages

  1. Update: Telephone and email disruption

    30-09-2025 -

    The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are available again by email. Our telephone service is still unstable. If you are unable to contact us, please try...

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  2. Update on NCTS disruption

    30-09-2025 -

    Apologies, we are still in the process of identifying the messages that were not processed during the NCTS outage. This delay is due to internal systems not being operational, which prevented us from carrying out...

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  3. Update on NCTS disruption

    30-09-2025 -

    We apologize, we are still working on inventorying the messages that have not yet been processed during the NCTS disruption. We expect to have a clear overview by 2 PM of which messages are involved...

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  4. Disruption: Phone and Email

    30-09-2025 -

    Due to a disruption, the National Customs Helpdesk and the Customs Contact Center are currently unavailable by phone and email. We apologize for the inconvenience.

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  5. NCTS Disruption Update

    30-09-2025 -

    We are still in the process of inventorying the messages that have not been processed during the NCTS disruption. We expect to have an overview by 12:00 indicating which messages are affected and whether we...

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  6. Disruption in Customs Financial Applications resolved

    01-09-2025 -

    The issue has been resolved. This means that (urgent) payments are now being processed again. Sorry again for the inconvenience.

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  7. Disruption in Customs Financial Applications

    29-08-2025 -

    Due to a disruption in the financial applications, no payments are currently being processed. For urgent payments, an override request (increase guarantee) can be submitted. Please send your request — including your EORI number and...

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  8. In some cases, the EMCS emergency procedure applies to certain destinations

    25-08-2025 -

    Recently, there have been problems in France concerning the EMCS/Excise Goods Transport process. You can read how to follow the emergency procedure in the EMCS manualhttps://www.belastingdienst.nl/wps/wcm/connect/bldcontentnl/belastingdienst/douane_voor_bedrijven/naslagwerken_en_overige_informatie/handboeken_douane/handboek-emcs/handboek-excise-movement-and-control-system-emcs If you have any further questions, please contact: The...

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  9. Discontinued values in various code lists are no longer permitted for use in NCTS Phase 5 (DVA).

    22-08-2025 -

    DG TAXUD has recently discontinued several values that were only permitted during the transition period (until 21 January 2025). This change affects the following code lists: At this time, these values are not yet being...

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  10. Processing of declarations under procedure 61 10 temporarily disrupted in DMS

    14-08-2025 -

    At this moment, an incident is occurring within DMS concerning procedure 61 10. For reasons not yet identified, declarations submitted under this procedure remain stuck in the status "received". We are working diligently to resolve the issue,...

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