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Service messages

November 5, 2020 12:36 pm  - At the moment there are problems with the processing of the NOD messages. Not all messages are handled correctly. It concerns a small part of these messages. We are investigating this issue. As soon…

October 13, 2020 9:56 am  - Yesterday (12-10-2020) there was a delay within NCTS. This delay has been resolved. However, various transport declarations, which were mainly submitted in the morning, turned out not to have received…

August 27, 2020 11:09 am  - From 23 August, Customs will use a new system for the validation of declarations in AGS, which includes CDIU documents. With the advent of this new system, the validation rules have been…

August 12, 2020 9:22 am  - At this moment we have a failure in our system. This failure is related to the unjustified deduction of VAT on AGS returns. Sometimes AGS rejects the declaration with the message that the VAT number…

August 5, 2020 10:33 am  - Yesterday the 4th of August, between 5:16pm and 5:42pm, there was a disturbance in our system. Did you send in a AGS declaration during this time? And the VAT was wrongly NOT shifted? Then you can…

July 27, 2020 9:32 am  - UPDATE: The technical problems are solved. The NHD is available again. ------------------------------------------------------------------------------------- At the moment, the National Customs…

July 13, 2020 9:13 am  - Yesterday the 12th of July, between 10:00am and 2:15pm, there was a disturbance in our system. Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can…

June 30, 2020 3:46 pm  - Today, between 10:10am and 11:00am, there was a disturbance in our system. Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can submit a request for…

June 29, 2020 1:08 pm  - With this message we would like to remind you once again of our adjusted opening hours. Currently, the NHD uses opening hours from 08:00 AM to 04:00 PM. We can be reached by telephone outside these…

June 2, 2020 4:24 pm  - Last Friday, May 29, our system was disrupted. This disruption related to the unjustified deduction of VAT on AGS declarations. Did you send in a declaration, last Friday for which the VAT was…