Go directly to content Go directly to filters Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

Service messages

  1. NHD is currently difficult to reach

    27-07-2020 -

    Service message
     - 

    UPDATE:The technical problems are solved. The NHD is available again. ------------------------------------------------------------------------------------- At the moment, the National Customs Helpdesk is difficult to reach due to technical problems, both by telephone and by e-mail. This has to...

    Category

  2. Solution of the VAT reverse charge

    13-07-2020 -

    Service message
     - 

    Yesterday the 12th of July, between 10:00am and 2:15pm, there was a disturbance in our system. Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can...

    Category

  3. Solution of the VAT reverse charge

    30-06-2020 -

    Service message
     - 

    Today, between 10:10am and 11:00am, there was a disturbance in our system.Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can submit a request for cancellation...

    Category

  4. Reminder availability of the National Customs Helpdesk

    29-06-2020 -

    Service message
     - 

    With this message we would like to remind you once again of our adjusted opening hours.Currently, the NHD uses opening hours from 08:00 AM to 04:00 PM. We can be reached by telephone outside these...

    Category

  5. Solution of the VAT reverse charge on Friday 29 May

    02-06-2020 -

    Service message
     - 

    Last Friday, May 29, our system was disrupted.This disruption related to the unjustified deduction of VAT on AGS declarations. Did you send in a declaration, last Friday for which the VAT was wrongly NOT shifted?...

    Category

  6. New website Dutch Customs Helpdesk

    29-05-2020 -

    Service message
     - 

    As of 2 June, the new site for the National Customs Helpdesk will be live at a new address, in a new online jacket and with new possibilities. AddressThe website has been given a new...

    Category

  7. Availability of the National Customs Helpdesk

    24-03-2020 -

    Service message
     - 

    Contrary to our normal opening hours, the NHD uses opening hours from 08:00 AM to 04:00 PM. We can be reached by telephone outside these opening hours, but only for disruptions in the Customs systems....

    Category