Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

Service messages

  1. Recovery action: malfunction NCTS 05-08-2024

    07-08-2024 -

    Service message
     - 

    As reported yesterday, a solution has been found for the missing messages from the returns submitted on Aug. 5 between 10:30 am. and 1 pm. Right now the return messages are being created and sent...

    Category

  2. UPDATE: Additional information malfunction NCTS 05-08-2024

    06-08-2024 -

    Service message
     - 

    Unfortunately, the situation about not receiving return messages still applies. The cause has been found and they are now working on a solution. If you have not yet received return messages for the declarations submitted...

    Category

  3. Additional information malfunction NCTS 05-08-2024

    06-08-2024 -

    Service message
     - 

    Unfortunately, the situation about not receiving return messages still applies.A solution is being worked on. If you have not yet received return messages for the declarations submitted between 10:30 - 13:00 on 05-08-2024, the following...

    Category

  4. Adjusted opening hours NHD on Friday, Aug. 2.

    30-07-2024 -

    Service message
     - 

    Due to the death of a close colleague, the National Customs Helpdesk will be closed from 12:00 on Friday, August 2. If you experience a problem in one of the Customs systems or you do...

    Category

  5. New version: External Release Calendar

    11-07-2024 -

    Service message
     - 

    A new version of the External Release Calendar has just been published.You can find the calendar by clicking on this link. We hope to have informed you sufficiently.

    Category

  6. Thursday, June 13 adjusted opening hours NHD

    12-06-2024 -

    Service message
     - 

    Due to a joint training with our team, the National Customs Helpdesk will be open until 12:30 PM on Thursday, June 13. If you experience an issue with one of the Customs systems or do...

    Category

  7. PHYSICAL CONTROL DMS Declaration

    04-06-2024 -

    Service message
     - 

    If you filed a DMS return on June 4 between 12:52 and 2:36 p.m. and it fell into the physical check. If so, it may have been in error. You do not need to contact...

    Category

  8. Information following DMS malfunction 28-05

    29-05-2024 -

    Service message
     - 

    The National Customs Helpdesk (NHD) receives many requests for resending (return) messages. Research shows that at Customs all messages have been sent and delivered. We therefore advise you to first contact your software supplier to...

    Category

  9. Update message: Double debited security DMS returns

    29-05-2024 -

    Service message
     - 

    As communicated earlier, it is possible that due to a technical problem in DMS some of your declarations are (have been) taxed twice. This occurs with declarations that had a 'provisional' status before April 20...

    Category

  10. Double-cancelled security DMS returns

    17-05-2024 -

    Service message
     - 

    Due to a technical problem in DMS, the customs debt incurred on your submitted declaration may have been double debited from your security. This may occur for a limited number of declarations submitted before April...

    Category