Service messages

30-04-2024 -

On Thursday May 9 and Friday May 10, the National Customs Helpdesk will be closed. To report a malfunction in one of the Customs systems, you can reach our standby service via the regular telephone...

22-04-2024 -

Currently, DMS declarations with more than 50 items are processed delayed. To prevent system overload. If your shipment is urgent, the advice is to split your declaration(s) into multiple declarations with fewer items. We hope...

10-04-2024 -

All returns have now been processed. If you have not yet received a return message on your already submitted declaration, please submit it again under the same reference number (LRN). We hope to have informed...

10-04-2024 -

Unfortunately, not all returns submitted during the disruption have yet been processed. We are currently investigating whether these can still be processed by DMS. We will keep you informed of the status of this process...

12-03-2024 -

The problems regarding the various commodity codes you use in the DMS/AGS declaration have been resolved.

11-03-2024 -

Currently there are problems with several commodity codes that you normally use in your declaration. As a result, your declaration may not go through our customs system and the return messages do not arrive. If...

22-02-2024 -

No urgent payments will be processed on February 23 from 12:00 a.m. to 5:00 p.m. due to maintenance in the Customs systems. If you still wish to make a payment, please do so well in...

20-02-2024 -

The disruption has been resolved. This means that the (urgent payments) are received by us again. You can use our payment services again. Once again our apologies for the inconvenience.

20-02-2024 -

Due to a disruption, no urgent payments are currently being submitted to customs. Payments with the correct reference number on the regular bank account number are currently being processed. A solution is being worked on....

19-12-2023 -

The disruption has been resolved. This means that the (urgent payments) are received by us again. You can use our payment services again. Once again our apologies for the inconvenience.