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Service messages

  1. Disruption: Phone and Email

    30-09-2025 -

    Due to a disruption, the National Customs Helpdesk and the Customs Contact Center are currently unavailable by phone and email. We apologize for the inconvenience.

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  2. NCTS Disruption Update

    30-09-2025 -

    We are still in the process of inventorying the messages that have not been processed during the NCTS disruption. We expect to have an overview by 12:00 indicating which messages are affected and whether we...

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  3. In some cases, the EMCS emergency procedure applies to certain destinations

    25-08-2025 -

    Recently, there have been problems in France concerning the EMCS/Excise Goods Transport process. You can read how to follow the emergency procedure in the EMCS manualhttps://www.belastingdienst.nl/wps/wcm/connect/bldcontentnl/belastingdienst/douane_voor_bedrijven/naslagwerken_en_overige_informatie/handboeken_douane/handboek-emcs/handboek-excise-movement-and-control-system-emcs If you have any further questions, please contact: The...

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  4. Discontinued values in various code lists are no longer permitted for use in NCTS Phase 5 (DVA).

    22-08-2025 -

    DG TAXUD has recently discontinued several values that were only permitted during the transition period (until 21 January 2025). This change affects the following code lists: At this time, these values are not yet being...

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  5. Processing of declarations under procedure 61 10 temporarily disrupted in DMS

    14-08-2025 -

    At this moment, an incident is occurring within DMS concerning procedure 61 10. For reasons not yet identified, declarations submitted under this procedure remain stuck in the status "received". We are working diligently to resolve the issue,...

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  6. Value XXX from NCTS code list 296 no longer valid.

    05-08-2025 -

    Since 1 August 2025, code XXX in code list 296 (specific circumstance indicator) is no longer valid. This also means that outgoing shipments in which this code has been used and which are now arriving...

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  7. Certain tariff quotas are not yet visible in DTV.

    01-08-2025 -

    Due to a technical problem at the European Commission, certain tariff quotas that will take effect on 1 August 2025 are not yet visible in the Customs Tariff Provision (DTV). These are tariff quotas with...

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  8. Phasing out of NCTS phase 4

    21-07-2025 -

    From Tuesday 22 July 2025, the final step for phasing out NCTS phase 4 will be completed.This means that no electronic messaging for NCTS phase 4 will be possible from then on. You are therefore...

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  9. Additional publication user tariff file

    21-07-2025 -

    Due to a tariff change delivered by Brussels on 19 July, we have published an additional daily tariff file:nederlands_gebruikerstarief-2025_07_21_09_18_54_439.zip Please note: as a result, the full download of the user tariff published on Saturday 19...

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  10. Change in DMS Archiving Period 14 July

    11-07-2025 -

    To optimize the performance of our database, we have adjusted the archiving period for DMS declarations. Starting July 14, 2025, DMS declarations will be archived three weeks after reaching a final status. Please note the...

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