Service messages

14-12-2023 -

In this message we would like to inform you about the status of payment of the ‘notification of expiry of payment term’. Notification of expiry of payment term (MAB), December 2023 Unfortunately, due to technical...

14-12-2023 -

Due to an internal matter, the National Customs Helpdesk can be reached on Friday, December 15 from 8:00 AM to 3:00 PM.

11-12-2023 -

The disruption has been resolved. This means that the (urgent payments) are received by us again. You can use our payment services again. Once again our apologies for the inconvenience.

08-12-2023 -

Due to a disruption, no urgent payments are currently being submitted to customs. Payments with the correct reference number on the regular bank account number are currently being processed. A solution is being worked on....

07-12-2023 -

The delivery problem between our banker and Customs has been resolved. This means that the (urgent payments) are received by us again. Once again our apologies for the inconvenience.

05-12-2023 -

To a delivery disruption between our banker and customer, no urgent payments are currently being deliverd to customs. Payments with the correct reference number on the regular bank account number are currently being processed. We...

04-12-2023 -

Have you not (yet) received any return messages during and after the last DMS disruption? Then we advise you to resubmit the declaration under the same LRN (local reference number). Sorry for the inconvenience.

07-11-2023 -

Customs will shorten the deadline for submitting presentation notifications for goods leaving the EU. This change is due to the ‘AES Exit’ regulations. The first change has happened as of October 30, 2023. On November...

24-10-2023 -

Due to a team meeting, the National Customs Helpdesk will be closed on Thursday, October 26 from 12:00 p.m. to 13:00 p.m. We can only be reached by telephone between 12:00 PM and 13:00 PM...

19-10-2023 -

The problems with not receiving a Confirmation of Exit (IE599) in DMS have been resolved. A recovery action has been initiated to be able to send the missing messages. If you have not received a...