Go directly to content Go directly to footer

Service messages

Disruption urgent payments

Service message
 - 

Due to a disruption, no urgent payments are currently being submitted to customs. Payments with the correct reference number on the regular bank account number are currently being processed. A solution is being worked on....

Category

Information about: notice of expiry of payment term

Service message
 - 

In this message we would like to inform you about the status of payment of the 'notification of expiry of payment term'. Notification of expiry of payment term (MAB), December 2023 Unfortunately, due to technical...

Category

Adjusted opening time of the National Customs Helpdesk Friday, December 15, 2023

Service message
 - 

Due to an internal matter, the National Customs Helpdesk can be reached on Friday, December 15 from 8:00 AM to 3:00 PM.

Category

UPDATE: Processing urgent payments

Service message
 - 

The disruption has been resolved. This means that the (urgent payments) are received by us again. You can use our payment services again. Once again our apologies for the inconvenience.

Category

Disruption urgent payments

Service message
 - 

Due to a disruption, no urgent payments are currently being submitted to customs. Payments with the correct reference number on the regular bank account number are currently being processed. A solution is being worked on....

Category

UPDATE: Processing urgent payments

Service message
 - 

The delivery problem between our banker and Customs has been resolved. This means that the (urgent payments) are received by us again. Once again our apologies for the inconvenience.

Category

Disruption urgent payments

Service message
 - 

To a delivery disruption between our banker and customer, no urgent payments are currently being deliverd to customs. Payments with the correct reference number on the regular bank account number are currently being processed. We...

Category

Disruption DMS

Service message
 - 

Have you not (yet) received any return messages during and after the last DMS disruption? Then we advise you to resubmit the declaration under the same LRN (local reference number). Sorry for the inconvenience.

Category

AES Exit: Deadline for submitting presentation notification changes

Service message
 - 

Customs will shorten the deadline for submitting presentation notifications for goods leaving the EU. This change is due to the ‘AES Exit’ regulations. The first change has happened as of October 30, 2023. On November...

Category

Accessibility NHD Thursday October 26

Service message
 - 

Due to a team meeting, the National Customs Helpdesk will be closed on Thursday, October 26 from 12:00 p.m. to 13:00 p.m. We can only be reached by telephone between 12:00 PM and 13:00 PM...

Category