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News

  1. From December 1, 2025, you will only be able to submit ENS declarations via ICS2.

    01-10-2025 -

    Are you bringing goods from outside the EU into the EU Customs Union? Then you will have to use Import Control System 2 (ICS2), the new declaration system for the Entry process. From December 1,...

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  2. Update on NCTS disruption

    30-09-2025 -

    At the moment, we are busy reinjecting the messages that you did not receive during the disruption. Unfortunately, this is taking longer than expected.We expect to be able to provide you with an update tomorrow...

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  3. Update: Telephone and email disruption

    30-09-2025 -

    The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are now available again by email and phone.

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  4. Update: Telephone and email disruption

    30-09-2025 -

    The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are available again by email. Our telephone service is still unstable. If you are unable to contact us, please try...

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  5. Update on NCTS disruption

    30-09-2025 -

    Apologies, we are still in the process of identifying the messages that were not processed during the NCTS outage. This delay is due to internal systems not being operational, which prevented us from carrying out...

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  6. Update on NCTS disruption

    30-09-2025 -

    We apologize, we are still working on inventorying the messages that have not yet been processed during the NCTS disruption. We expect to have a clear overview by 2 PM of which messages are involved...

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  7. Disruption: Phone and Email

    30-09-2025 -

    Due to a disruption, the National Customs Helpdesk and the Customs Contact Center are currently unavailable by phone and email. We apologize for the inconvenience.

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  8. NCTS Disruption Update

    30-09-2025 -

    We are still in the process of inventorying the messages that have not been processed during the NCTS disruption. We expect to have an overview by 12:00 indicating which messages are affected and whether we...

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  9. Disruption in Customs Financial Applications resolved

    01-09-2025 -

    The issue has been resolved. This means that (urgent) payments are now being processed again. Sorry again for the inconvenience.

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  10. Disruption in Customs Financial Applications

    29-08-2025 -

    Due to a disruption in the financial applications, no payments are currently being processed. For urgent payments, an override request (increase guarantee) can be submitted. Please send your request — including your EORI number and...

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