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News

  1. Update: Processing of declarations under scheme 61 10 temporarily disrupted in DMS

    19-01-2026 -

    The previously reported incident in which declarations with certain suspension schemes remained stuck in the status “received” was fully resolved this past weekend. The issue was caused by an external integration system outside of DMS,...

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  2. Opening hours around Christmas and New Year's Eve

    18-12-2025 -

    The opening hours of the National IT Helpdesk are as follows: We will be happy to answer your questions by phone or email on the next working day(s).

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  3. Logging in via DigiD authorization currently not possible

    09-12-2025 -

    At the moment, it is not possible to log in via a DigiD authorization in the Mijn Douane portal. We apologize for the inconvenience.

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  4. Safeguard measures concerning ferro‑alloying elements

    21-11-2025 -

    On 18 November 2025, Implementing Regulation (EU) 2025/2351 was published, introducing safeguard measures concerning the import of certain ferro‑alloying elements. Tariff quotas have been opened for the relevant products. Once these tariff quotas are exhausted,...

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  5. Security changes for the HTG MSA interface - UPDATE

    13-11-2025 -

    Dutch Customs is continuously working on keeping the Trade & Transport Gateway (HTG) secure. This usually happens “behind the scenes”, invisible to HTG users. In the near future, changes will be made to the security...

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  6. Unprocessed application for EORI numbers via web form.

    07-11-2025 -

    We have noticed that there was a period during which the web forms submitted were not processed correctly. As a result, the applications did not reach the administrators and therefore cannot be processed. This concerns...

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  7. Temporary emergency procedure for foreign security in NCTS declarations (update)

    04-11-2025 -

    If you use foreign security in your departure declaration and you do not receive a return message from us, you can use the emergency departure procedure. We are working on a solution and apologise for...

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  8. Availability of Rate Lists

    29-10-2025 -

    Currently, the rates retrieved from the Financial Times are not yet visible for November on kennisbank.douane.nl. The cause is a disruption at the Financial Times, which has prevented us from fully updating the November rates....

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  9. Update: Processing of declarations under regulation 61 10 temporarily disrupted in DMS

    09-10-2025 -

    This message is an update to the previously published service notice regarding regulation 61 10. It has now become clear that the issue is not caused by regulation 61 10 itself, but occurs with certain...

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  10. Update: Disruption to phone and email services

    07-10-2025 -

    The technical issue has been resolved. We are once again reachable by both email and phone.

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