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30-09-2025 -
The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are now available again by email and phone.
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News
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Update: Telephone and email disruption
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Update: Telephone and email disruption
30-09-2025 -
The technical issue has been resolved. The National Customs Helpdesk and the Customs Contact Center are available again by email. Our telephone service is still unstable. If you are unable to contact us, please try...
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Update on NCTS disruption
30-09-2025 -
Apologies, we are still in the process of identifying the messages that were not processed during the NCTS outage. This delay is due to internal systems not being operational, which prevented us from carrying out...
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Update on NCTS disruption
30-09-2025 -
We apologize, we are still working on inventorying the messages that have not yet been processed during the NCTS disruption. We expect to have a clear overview by 2 PM of which messages are involved...
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Disruption: Phone and Email
30-09-2025 -
Due to a disruption, the National Customs Helpdesk and the Customs Contact Center are currently unavailable by phone and email. We apologize for the inconvenience.
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NCTS Disruption Update
30-09-2025 -
We are still in the process of inventorying the messages that have not been processed during the NCTS disruption. We expect to have an overview by 12:00 indicating which messages are affected and whether we...
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In some cases, the EMCS emergency procedure applies to certain destinations
25-08-2025 -
Recently, there have been problems in France concerning the EMCS/Excise Goods Transport process. You can read how to follow the emergency procedure in the EMCS manualhttps://www.belastingdienst.nl/wps/wcm/connect/bldcontentnl/belastingdienst/douane_voor_bedrijven/naslagwerken_en_overige_informatie/handboeken_douane/handboek-emcs/handboek-excise-movement-and-control-system-emcs If you have any further questions, please contact: The...
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Weight error message in Proof of Union Status (PoUS)
22-08-2025 -
Currently, it is no longer permitted to enter identical values for net mass and gross mass when creating a T2L(F) document. This may lead to error messages in certain situations. This behavior is incorrect, as...
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Discontinued values in various code lists are no longer permitted for use in NCTS Phase 5 (DVA).
22-08-2025 -
DG TAXUD has recently discontinued several values that were only permitted during the transition period (until 21 January 2025). This change affects the following code lists: At this time, these values are not yet being...
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Processing of declarations under procedure 61 10 temporarily disrupted in DMS
14-08-2025 -
At this moment, an incident is occurring within DMS concerning procedure 61 10. For reasons not yet identified, declarations submitted under this procedure remain stuck in the status "received". We are working diligently to resolve the issue,...
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