Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

6811 results in disruptions and maintenance

  • Keyword

  • Category

  • Process

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Scheduled maintenance Request Authorized Economic Operator (AEO)

    01-07-2025 -

    Required maintenance on Government systems will be performed from Wednesday 02-07-2025 21:00 until (expected end-time) Thursday 03-07-2025 03:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

  2. Transport of excisable goods (EMCS) is available (again)

    01-07-2025 -

    The process Transport of excisable goods (EMCS) is available (again) from Tuesday 01-07-2025 16:25.Maintenance has been completed. The emergency procedure is not or no longer applicable

  3. EU Trader Portal is available (again)

    01-07-2025 -

    The process EU Trader Portal is available (again) from Tuesday 01-07-2025 15:07.The portal is available again.

  4. EU Customs Trader Portal is available (again)

    01-07-2025 -

    The process EU Customs Trader Portal is available (again) from Tuesday 01-07-2025 15:07.The portal is available again.

  5. Transport of excisable goods (EMCS) is unavailable

    01-07-2025 -

    The process Transport of excisable goods (EMCS) is unavailable from Tuesday 01-07-2025 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance...

  6. EU Trader Portal is unavailable

    01-07-2025 -

    The process EU Trader Portal is unavailable from Monday 30-06-2025 11:15. The disruption of access to the European portals has not yet been resolved. This problem is being investigated in Brussels. A solution is being...

  7. EU Customs Trader Portal is unavailable

    01-07-2025 -

    The process EU Customs Trader Portal is unavailable from Monday 30-06-2025 11:15. The disruption of access to the European portals has not yet been resolved. This problem is being investigated in Brussels. A solution is...

  8. Scan in Rotterdam availability is limited

    01-07-2025 -

    The availability of the process Scan in Rotterdam is limited from Tuesday 01-07-2025 08:47. The scan on the container terminal APMT2 is not yet available. The replacement scan is still the HICO scan located at...

  9. EU Trader Portal is unavailable

    30-06-2025 -

    The process EU Trader Portal is unavailable from Monday 30-06-2025 11:15. The disruption has not yet been resolved. A solution is being worked on. Apologies for the inconvenience.

  10. EU Customs Trader Portal is unavailable

    30-06-2025 -

    The process EU Customs Trader Portal is unavailable from Monday 30-06-2025 11:15. The disruption has not yet been resolved. A solution is being worked on. Apologies for the inconvenience.

  11. Scheduled maintenance Transport of excisable goods (EMCS)

    30-06-2025 -

    Required maintenance on Government systems will be performed from Tuesday 01-07-2025 10:00 until (expected end-time) Tuesday 01-07-2025 10:30.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: You can deliver messages as usual,...

  12. EU Trader Portal is unavailable

    30-06-2025 -

    The process EU Trader Portal is unavailable from Monday 30-06-2025 11:15.At the moment, there is a disruption affecting access to the European portals. We apologize for the inconvenience.

  13. EU Customs Trader Portal is unavailable

    30-06-2025 -

    The process EU Customs Trader Portal is unavailable from Monday 30-06-2025 11:15.At the moment, there is a disruption affecting access to the European portals. We apologize for the inconvenience.

  14. EU Trader Portal availability is under investigation

    30-06-2025 -

    The availability of the process EU Trader Portal is under investigation from Monday 30-06-2025 10:39.Signals about a possible disruption have been received.

  15. EU Customs Trader Portal availability is under investigation

    30-06-2025 -

    The availability of the process EU Customs Trader Portal is under investigation from Monday 30-06-2025 10:39.Signals about a possible disruption have been received.

  16. Import to EU, Export from EU and Storage (DMS) is available (again)

    25-06-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Wednesday 25-06-2025 18:24.The process is available again.

  17. Import to EU, Export from EU and Storage (DMS) is unavailable

    25-06-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Wednesday 25-06-2025 18:00.Unscheduled maintenance: The system is unavailable. Apologies for the inconvenience. At 6 p.m., an unscheduled update has been rolled...

  18. Import to EU, Export from EU and Storage (DMS) is available (again)

    23-06-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Monday 23-06-2025 10:02.The process is available again. The emergency procedure is not or no longer applicable

  19. Import to EU, Export from EU and Storage (DMS) is unavailable

    23-06-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Sunday 22-06-2025 05:48.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. Update: The investigation into the...

  20. Import to EU, Export from EU and Storage (DMS) is unavailable

    22-06-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Sunday 22-06-2025 17:48.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. UpdateAt this time, there is...

  21. Import to EU, Export from EU and Storage (DMS) is unavailable

    22-06-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Sunday 22-06-2025 18:18.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use...

  22. Import to EU, Export from EU and Storage (DMS) is unavailable

    22-06-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Sunday 22-06-2025 17:48.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  23. Import to EU, Export from EU and Storage (DMS) availability is under investigation

    22-06-2025 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is under investigation from Sunday 22-06-2025 17:31.Signals about a possible disruption have been received.

  24. Transport (NCTS phase 5) is available (again)

    21-06-2025 -

    The process Transport (NCTS phase 5) is available (again) from Saturday 21-06-2025 12:25.Maintenance has been completed. The emergency procedure is not or no longer applicable

  25. Import to EU, Export from EU and Storage (DMS) is available (again)

    21-06-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Saturday 21-06-2025 10:09.Maintenance has been completed. The emergency procedure is not or no longer applicable