Go directly to filters Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

6919 results in disruptions and maintenance

  • Keyword

  • Category

  • Process

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Scan in Rotterdam is available (again)

    19-08-2025 -

    The process Scan in Rotterdam is available (again) from Tuesday 19-08-2025 09:02.The process is available again. The emergency procedure is not or no longer applicable

  2. Scan in Rotterdam availability is limited

    14-08-2025 -

    The availability of the process Scan in Rotterdam is limited from Thursday 14-08-2025 15:58.The scan at the RWG container terminal is temporarily unavailable. The alternative scan is the RIT scan located at Bosporusstraat 5, Maasvlakte...

  3. Import to EU, Export from EU and Storage (DMS) is available (again)

    14-08-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 14-08-2025 09:36.The process is available again. The emergency procedure is not or no longer applicable

  4. Import to EU, Export from EU and Storage (DMS) is unavailable

    14-08-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 14-08-2025 08:16.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use...

  5. Import to EU, Export from EU and Storage (DMS) is unavailable

    14-08-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 14-08-2025 08:16.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  6. Mijn Douane is available (again)

    13-08-2025 -

    The process Mijn Douane is available (again) from Wednesday 13-08-2025 15:53.The portal is available again.

  7. Mijn Douane availability is limited

    13-08-2025 -

    The availability of the process Mijn Douane is limited from Wednesday 13-08-2025 15:09.Unfortunately, the issue is still ongoing. Our team is actively working to resolve it, and we will update you as soon as further...

  8. Mijn Douane availability is under investigation

    13-08-2025 -

    The availability of the process Mijn Douane is under investigation from Wednesday 13-08-2025 14:04.Signals about a possible disruption have been received.

  9. Transport of excisable goods (EMCS) is available (again)

    11-08-2025 -

    The process Transport of excisable goods (EMCS) is available (again) from Monday 11-08-2025 15:43.The process is available again.

  10. Transport of excisable goods (EMCS) availability is limited

    11-08-2025 -

    The availability of the process Transport of excisable goods (EMCS) is limited from Monday 11-08-2025 13:12.Messages are currently being incorrectly rejected with an error message on the office code. We are aware of the issue...

  11. Import to EU, Export from EU and Storage (DMS) is available (again)

    11-08-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Monday 11-08-2025 11:11.The process is available again. The emergency procedure is not or no longer applicable

  12. Import to EU, Export from EU and Storage (DMS) availability is limited

    11-08-2025 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Monday 11-08-2025 09:36.Unable to communicate with NVWA (PD). You are allowed to use the fall-back procedure. However: it...

  13. Scan in Rotterdam is available (again)

    07-08-2025 -

    The process Scan in Rotterdam is available (again) from Thursday 07-08-2025 14:00. The scan at container terminal APMT2 is available again. You can no longer make use of the emergency procedure published on https://nh.douane.nl. The...

  14. Scan in Rotterdam availability is limited

    07-08-2025 -

    The availability of the process Scan in Rotterdam is limited from Thursday 07-08-2025 09:34. De scanfaciliteit op containerterminal APMT2 is momenteel nog niet beschikbaar. Als alternatief blijft de HICO-scan van kracht, gevestigd aan de Bosporusstraat...

  15. Scan in Rotterdam is unavailable

    07-08-2025 -

    The process Scan in Rotterdam is unavailable from Thursday 07-08-2025 09:27.The scan at the container terminal APMT2 is still unavailable. The replacement scan remains the HICO scan located at Bosporusstraat 5, Maasvlakte Rt. You can...

  16. Scan in Rotterdam is unavailable

    07-08-2025 -

    The process Scan in Rotterdam is unavailable from Thursday 07-08-2025 09:21.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. The scan at the container terminal APMT2 is still unavailable. The...

  17. Scan in Rotterdam is available (again)

    05-08-2025 -

    The process Scan in Rotterdam is available (again) from Tuesday 05-08-2025 11:20.The process is available again. The scan at the APMT2 container terminal is available again. You can no longer use the emergency procedure posted...

  18. Request Authorized Economic Operator (AEO) is available (again)

    03-08-2025 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Sunday 03-08-2025 03:00.Maintenance has been completed.

  19. Request Authorized Economic Operator (AEO) is unavailable

    02-08-2025 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Saturday 02-08-2025 21:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  20. Scan in Rotterdam availability is limited

    31-07-2025 -

    The availability of the process Scan in Rotterdam is limited from Thursday 31-07-2025 09:42.The scan at the APMT2 container terminal is still unavailable. The replacement scan remains the HICO scan, located at Bosporusstraat 5, Maasvlakte...

  21. Scheduled maintenance Request Authorized Economic Operator (AEO)

    31-07-2025 -

    Required maintenance on Government systems will be performed from Sunday 03-08-2025 03:00 until (expected end-time) Thursday 31-07-2025 03:01.As a result the following Dutch Custom mainprocess(es) are unavailable: Maintenance has been completed. You will be informed...

  22. Scheduled maintenance Request Authorized Economic Operator (AEO)

    30-07-2025 -

    Required maintenance on Government systems will be performed from Saturday 02-08-2025 21:00 until (expected end-time) Sunday 03-08-2025 03:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

  23. Import to EU, Export from EU and Storage (AGS) is available (again)

    26-07-2025 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 26-07-2025 13:09.Maintenance has been completed. The emergency procedure is not or no longer applicable

  24. Import to EU, Export from EU and Storage (DMS) is available (again)

    26-07-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Saturday 26-07-2025 13:09.Maintenance has been completed. The emergency procedure is not or no longer applicable

  25. Mijn Douane is available (again)

    26-07-2025 -

    The process Mijn Douane is available (again) from Saturday 26-07-2025 13:04.Maintenance has been completed. The emergency procedure is not or no longer applicable