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8018 results in disruptions and maintenance

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  1. Request Authorized Economic Operator (AEO) availability is limited

    20-12-2025 -

    The availability of the process Request Authorized Economic Operator (AEO) is limited from Saturday 20-12-2025 10:00. Maintenance on the Entry into the EU (ICS2) process. Essential maintenance will be performed on the central IT component...

  2. Request Authorized Economic Operator (AEO) is unavailable

    20-12-2025 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Saturday 20-12-2025 10:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  3. Download Tariff information is available (again)

    19-12-2025 -

    The process Download Tariff information is available (again) from Friday 19-12-2025 09:07.The process is available again. Due to a malfunction in Brussels, the download from 18-12 at 16:03 contains all changes from the 15th through...

  4. Download Tariff information is available (again)

    19-12-2025 -

    The process Download Tariff information is available (again) from Friday 19-12-2025 09:06.The process is available again.

  5. Ozone-depleting substances (ODS) is available (again)

    19-12-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Friday 19-12-2025 06:04.The process is available again. The emergency procedure is not or no longer applicable

  6. Ozone-depleting substances (ODS) is unavailable

    19-12-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Friday 19-12-2025 06:03.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  7. Ozone-depleting substances (ODS) is available (again)

    18-12-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Thursday 18-12-2025 20:34.The process is available again. The emergency procedure is not or no longer applicable

  8. Ozone-depleting substances (ODS) is unavailable

    18-12-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Thursday 18-12-2025 20:24.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  9. Scheduled maintenance Request Authorized Economic Operator (AEO), Request Binding Tariff Information (BTI), Entry of goods to the EU (ICS2), EU Customs Trader Portal, EU Trader Portal, Registered Exporter (REX), Reporting persons on board (Single Window – PAX), ICS2 Shared Trader Interface / Portal (STI-STP), Information document (INF), Proof of Union Status (PoUS)

    17-12-2025 -

    Required maintenance on Government systems will be performed from Saturday 20-12-2025 10:00 until (expected end-time) Saturday 20-12-2025 12:00.As a result the following Dutch Custom mainprocess(es) are limited unavailable: Maintenance on the Entry into the EU...

  10. Scheduled maintenance Request Authorized Economic Operator (AEO)

    17-12-2025 -

    Required maintenance on Government systems will be performed from Saturday 20-12-2025 10:00 until (expected end-time) Saturday 20-12-2025 12:00.As a result the following Dutch Custom mainprocess(es) are unavailable: Scheduled maintenance: The system is unavailable. Apologies for...

  11. Ozone-depleting substances (ODS) is available (again)

    16-12-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Tuesday 16-12-2025 18:20.The process is available again. The emergency procedure is not or no longer applicable

  12. Ozone-depleting substances (ODS) is unavailable

    16-12-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Tuesday 16-12-2025 18:15.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  13. Exit from the EU (Single Window) is available (again)

    16-12-2025 -

    The process Exit from the EU (Single Window) is available (again) from Tuesday 16-12-2025 17:22.The process is available again. The emergency procedure is not or no longer applicable

  14. Exit from the EU (Single Window) availability is limited

    16-12-2025 -

    The availability of the process Exit from the EU (Single Window) is limited from Tuesday 16-12-2025 14:40. At the moment, there are problems with the processing of AAX and MFX messages. A solution is being...

  15. Ozone-depleting substances (ODS) is available (again)

    16-12-2025 -

    The process Ozone-depleting substances (ODS) is available (again) from Tuesday 16-12-2025 14:17.The process is available again. The emergency procedure is not or no longer applicable

  16. Ozone-depleting substances (ODS) is unavailable

    16-12-2025 -

    The process Ozone-depleting substances (ODS) is unavailable from Tuesday 16-12-2025 14:16.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  17. Exit from the EU (Single Window) availability is limited

    16-12-2025 -

    The availability of the process Exit from the EU (Single Window) is limited from Tuesday 16-12-2025 10:59. At the moment, there are problems with the processing of AAX and MFX messages. A solution is being...

  18. Download Tariff information is unavailable

    16-12-2025 -

    The process Download Tariff information is unavailable from Tuesday 16-12-2025 09:17.Download of Tariff information is not available due to a malfunction in Brussels. A solution is being worked on.

  19. Transport (NCTS phase 5) is available (again)

    13-12-2025 -

    The process Transport (NCTS phase 5) is available (again) from Saturday 13-12-2025 13:44.Maintenance has been completed. The emergency procedure is not or no longer applicable

  20. Ship stores (Single Window) is available (again)

    13-12-2025 -

    The process Ship stores (Single Window) is available (again) from Saturday 13-12-2025 10:59.Maintenance has been completed. The emergency procedure is not or no longer applicable

  21. Import to EU, Export from EU and Storage (AGS) is available (again)

    13-12-2025 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 13-12-2025 10:59.Maintenance has been completed. The emergency procedure is not or no longer applicable

  22. Import to EU, Export from EU and Storage (DMS) is available (again)

    13-12-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Saturday 13-12-2025 10:59.Maintenance has been completed. The emergency procedure is not or no longer applicable

  23. Customs E-Commerce (Deco) is available (again)

    13-12-2025 -

    The process Customs E-Commerce (Deco) is available (again) from Saturday 13-12-2025 10:58.Maintenance has been completed. The emergency procedure is not or no longer applicable

  24. Ship stores (Single Window) is unavailable

    13-12-2025 -

    The process Ship stores (Single Window) is unavailable from Saturday 13-12-2025 10:00.Scheduled maintenance has started. You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the...

  25. Transport (NCTS phase 5) is unavailable

    13-12-2025 -

    The process Transport (NCTS phase 5) is unavailable from Saturday 13-12-2025 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the...