Go directly to content Go directly to filters Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

Search results disruptions and maintenance

1816 results, filtered by

Category: Disruptions

  • Keyword

  • Category

  • Process

  • Period (dd/mm/yyyy)

    • Date from (dd/mm/yyyy)
    • Date to (dd/mm/yyyy)

  1. Transport of excisable goods (EMCS) availability is limited

    11-08-2025 -

    The availability of the process Transport of excisable goods (EMCS) is limited from Monday 11-08-2025 13:12.Messages are currently being incorrectly rejected with an error message on the office code. We are aware of the issue...

  2. Import to EU, Export from EU and Storage (DMS) is available (again)

    11-08-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Monday 11-08-2025 11:11.The process is available again. The emergency procedure is not or no longer applicable

  3. Import to EU, Export from EU and Storage (DMS) availability is limited

    11-08-2025 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Monday 11-08-2025 09:36.Unable to communicate with NVWA (PD). You are allowed to use the fall-back procedure. However: it...

  4. Scan in Rotterdam is available (again)

    07-08-2025 -

    The process Scan in Rotterdam is available (again) from Thursday 07-08-2025 14:00. The scan at container terminal APMT2 is available again. You can no longer make use of the emergency procedure published on https://nh.douane.nl. The...

  5. Scan in Rotterdam availability is limited

    07-08-2025 -

    The availability of the process Scan in Rotterdam is limited from Thursday 07-08-2025 09:34. De scanfaciliteit op containerterminal APMT2 is momenteel nog niet beschikbaar. Als alternatief blijft de HICO-scan van kracht, gevestigd aan de Bosporusstraat...

  6. Scan in Rotterdam is unavailable

    07-08-2025 -

    The process Scan in Rotterdam is unavailable from Thursday 07-08-2025 09:27.The scan at the container terminal APMT2 is still unavailable. The replacement scan remains the HICO scan located at Bosporusstraat 5, Maasvlakte Rt. You can...

  7. Scan in Rotterdam is unavailable

    07-08-2025 -

    The process Scan in Rotterdam is unavailable from Thursday 07-08-2025 09:21.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. The scan at the container terminal APMT2 is still unavailable. The...

  8. Scan in Rotterdam is available (again)

    05-08-2025 -

    The process Scan in Rotterdam is available (again) from Tuesday 05-08-2025 11:20.The process is available again. The scan at the APMT2 container terminal is available again. You can no longer use the emergency procedure posted...

  9. Request Authorized Economic Operator (AEO) is available (again)

    03-08-2025 -

    The process Request Authorized Economic Operator (AEO) is available (again) from Sunday 03-08-2025 03:00.Maintenance has been completed.

  10. Request Authorized Economic Operator (AEO) is unavailable

    02-08-2025 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Saturday 02-08-2025 21:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  11. Scan in Rotterdam availability is limited

    31-07-2025 -

    The availability of the process Scan in Rotterdam is limited from Thursday 31-07-2025 09:42.The scan at the APMT2 container terminal is still unavailable. The replacement scan remains the HICO scan, located at Bosporusstraat 5, Maasvlakte...

  12. Import to EU, Export from EU and Storage (AGS) is available (again)

    26-07-2025 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 26-07-2025 13:09.Maintenance has been completed. The emergency procedure is not or no longer applicable

  13. Import to EU, Export from EU and Storage (DMS) is available (again)

    26-07-2025 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Saturday 26-07-2025 13:09.Maintenance has been completed. The emergency procedure is not or no longer applicable

  14. Mijn Douane is available (again)

    26-07-2025 -

    The process Mijn Douane is available (again) from Saturday 26-07-2025 13:04.Maintenance has been completed. The emergency procedure is not or no longer applicable

  15. Exit from the EU (Single Window) is available (again)

    26-07-2025 -

    The process Exit from the EU (Single Window) is available (again) from Saturday 26-07-2025 13:04.Maintenance has been completed. The emergency procedure is not or no longer applicable

  16. Ship stores (Single Window) is available (again)

    26-07-2025 -

    The process Ship stores (Single Window) is available (again) from Saturday 26-07-2025 13:04.Maintenance has been completed. The emergency procedure is not or no longer applicable

  17. Consulting Tariff information is available (again)

    26-07-2025 -

    The process Consulting Tariff information is available (again) from Saturday 26-07-2025 13:04.Maintenance has been completed. The emergency procedure is not or no longer applicable

  18. Entry of goods to the EU (Single Window) is available (again)

    26-07-2025 -

    The process Entry of goods to the EU (Single Window) is available (again) from Saturday 26-07-2025 13:04.Maintenance has been completed. The emergency procedure is not or no longer applicable

  19. Transport of excisable goods (EMCS) is available (again)

    26-07-2025 -

    The process Transport of excisable goods (EMCS) is available (again) from Saturday 26-07-2025 13:01.Maintenance has been completed. The emergency procedure is not or no longer applicable

  20. Customs E-Commerce (Deco) is available (again)

    26-07-2025 -

    The process Customs E-Commerce (Deco) is available (again) from Saturday 26-07-2025 13:02.Maintenance has been completed. The emergency procedure is not or no longer applicable

  21. Transport (NCTS phase 5) is available (again)

    26-07-2025 -

    The process Transport (NCTS phase 5) is available (again) from Saturday 26-07-2025 13:01.Maintenance has been completed. The emergency procedure is not or no longer applicable

  22. Trade and Transport Gateway (HTG) is available (again)

    26-07-2025 -

    The process Trade and Transport Gateway (HTG) is available (again) from Saturday 26-07-2025 13:01.Maintenance has been completed. The emergency procedure is not or no longer applicable

  23. Transport of excisable goods (EMCS) is unavailable

    26-07-2025 -

    The process Transport of excisable goods (EMCS) is unavailable from Saturday 26-07-2025 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance...

  24. Entry of goods to the EU (Single Window) is unavailable

    26-07-2025 -

    The process Entry of goods to the EU (Single Window) is unavailable from Saturday 26-07-2025 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion...

  25. Ship stores (Single Window) is unavailable

    26-07-2025 -

    The process Ship stores (Single Window) is unavailable from Saturday 26-07-2025 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the...