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Category: Disruptions

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  1. Import to EU, Export from EU and Storage (DMS) is available (again)

    15-10-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 15-10-2026 13:30.The process is available again. The emergency procedure is not or no longer applicable

  2. Import to EU, Export from EU and Storage (DMS) is unavailable

    15-10-2026 -

    The “Import into the EU,” “Export from the EU,” and “Storage” (DMS) process will be unavailable starting Thursday, October 15, 2026, at 11:23 a.m.The service is currently unavailable. We are working to restore it as...

  3. Import to EU, Export from EU and Storage (DMS) is unavailable

    15-10-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 15-10-2026 11:28. The service is currently unavailable. We’re working on getting it back up as soon as possible.

  4. Mijn Douane is available (again)

    13-10-2026 -

    The process Mijn Douane is available (again) from Tuesday 13-10-2026 14:06.The process is available again.

  5. Mijn Douane availability is limited

    13-10-2026 -

    The availability of the process Mijn Douane is limited from Tuesday 13-10-2026 12:51.At this time, you may be experiencing issues completing or paying your excise tax return. We are working on a solution. We apologize...

  6. Transport (NCTS phase 6) is available (again)

    08-10-2026 -

    The process Transport (NCTS phase 6) is available (again) from Thursday 08-10-2026 09:04.The process is available again.

  7. Transport (NCTS phase 6) availability is limited

    08-10-2026 -

    The availability of the process Transport (NCTS phase 6) is limited from Thursday 08-10-2026 08:43.We are receiving reports that transit arrival messages with a foreign MRN are currently getting stuck and are not being processed...

  8. Mijn Douane is available (again)

    07-10-2026 -

    The process Mijn Douane is available (again) from Wednesday 07-10-2026 14:48.The process is available again.

  9. Mijn Douane is unavailable

    07-10-2026 -

    The process Mijn Douane is unavailable from Wednesday 07-10-2026 14:30.There is currently a technical issue with the 'Mijn Douane' website. We are working on a solution. We apologize for the inconvenience.

  10. Import to EU, Export from EU and Storage (DMS) is available (again)

    05-10-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Monday 05-10-2026 11:14.The process is available again.

  11. Import to EU, Export from EU and Storage (DMS) availability is limited

    05-10-2026 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Monday 05-10-2026 08:34.There is currently an outage in CERTEX, which is preventing messages from being delivered. If you...

  12. Import to EU, Export from EU and Storage (DMS) is available (again)

    01-10-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 01-10-2026 11:26.The process is available again.

  13. Import to EU, Export from EU and Storage (DMS) availability is limited

    01-10-2026 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Thursday 01-10-2026 09:18.Unable to communicate with NVWA (PD). In this case, you can use the NVWA emergency procedure.

  14. Import to EU, Export from EU and Storage (DMS) is available (again)

    30-09-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Wednesday 30-09-2026 13:52.The process is available again.

  15. Import to EU, Export from EU and Storage (DMS) availability is limited

    30-09-2026 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Wednesday 30-09-2026 09:23. There may be an issue with CERTEX. If you do not receive a response to...

  16. Scan in Rotterdam is available (again)

    28-09-2026 -

    The process Scan in Rotterdam is available (again) from Monday 28-09-2026 13:15.The scanner at the RWG container terminal is available again. You can no longer use the emergency procedure.

  17. Entry of goods to the EU (ICS2) is available (again)

    24-09-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 24-09-2026 14:27.The issues with the Tapas have been resolved. The Emergency Procedure and BCP are no longer applicable. Unavailability Start Date/Time:...

  18. Entry of goods to the EU (ICS2) is unavailable

    24-09-2026 -

    The process Entry of goods to the EU (ICS2) is unavailable from Thursday 24-09-2026 12:27.Due to a malfunction in the TAPAS central system, there are currently problems with the message handling offered via the Shared...

  19. Entry of goods to the EU (ICS2) availability is under investigation

    24-09-2026 -

    The availability of the process Entry of goods to the EU (ICS2) is under investigation from Thursday 24-09-2026 12:08.Signals about a possible disruption have been received.

  20. ICS2 Shared Trader Interface / Portal (STI-STP) is available (again)

    24-09-2026 -

    The process ICS2 Shared Trader Interface / Portal (STI-STP) is available (again) from Thursday 24-09-2026 11:51.The portal is available again.

  21. Information document (INF) is available (again)

    24-09-2026 -

    The process Information document (INF) is available (again) from Thursday 24-09-2026 11:51.The portal is available again.

  22. Proof of Union Status (PoUS) is available (again)

    24-09-2026 -

    The process Proof of Union Status (PoUS) is available (again) from Thursday 24-09-2026 11:51.The portal is available again.

  23. Customs Decision Management System (CDMS) is available (again)

    24-09-2026 -

    The process Customs Decision Management System (CDMS) is available (again) from Thursday 24-09-2026 11:51.The portal is available again.

  24. EU Customs Trader Portal is available (again)

    24-09-2026 -

    The process EU Customs Trader Portal is available (again) from Thursday 24-09-2026 11:51.The portal is available again.

  25. EU Trader Portal is available (again)

    24-09-2026 -

    The process EU Trader Portal is available (again) from Thursday 24-09-2026 11:51.The portal is available again.