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Category: Disruptions

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  1. Entry of goods to the EU (ICS2) is available (again)

    09-09-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Wednesday 09-09-2026 19:57.The process is available again. The issues with the STI-CR have been resolved. The emergency procedure and BCP are no...

  2. Entry of goods to the EU (ICS2) is unavailable

    09-09-2026 -

    The process Entry of goods to the EU (ICS2) is unavailable from Wednesday 09-09-2026 14:38. Due to a malfunction in the CR central system, there are currently problems with the message handling offered via the...

  3. Entry of goods to the EU (ICS2) availability is under investigation

    09-09-2026 -

    The availability of the process Entry of goods to the EU (ICS2) is under investigation from Wednesday 09-09-2026 16:54.Signals about a possible disruption have been received.

  4. Import to EU, Export from EU and Storage (DMS) is available (again)

    07-09-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Monday 07-09-2026 13:39.The process is available again.

  5. Import to EU, Export from EU and Storage (DMS) availability is under investigation

    07-09-2026 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is under investigation from Monday 07-09-2026 13:24.

  6. Proof of Union Status (PoUS) availability is limited

    04-09-2026 -

    The availability of the process Proof of Union Status (PoUS) is limited from Friday 28-08-2026 11:16. Unfortunately, some users are still experiencing issues when using PoUS, particularly when uploading files. In the meantime, several fixes...

  7. Scan in Rotterdam availability is limited

    31-08-2026 -

    The availability of the process Scan in Rotterdam is limited from Monday 31-08-2026 09:36.The scanner at the APMT2 container terminal is not yet available. The alternative scanner remains the HICO scanner located at Bosporusstraat 5,...

  8. Proof of Union Status (PoUS) availability is limited

    28-08-2026 -

    The availability of the process Proof of Union Status (PoUS) is limited from Friday 28-08-2026 11:03.Since the new PoUS release, approximately 1 in 4 declarants have been experiencing problems linking and/or uploading documents to their...

  9. Transport of excisable goods (EMCS) is available (again)

    23-08-2026 -

    The process Transport of excisable goods (EMCS) is available (again) from Sunday 23-08-2026 13:20.Maintenance has been completed. The emergency procedure is not or no longer applicable

  10. Transport (NCTS phase 6) is available (again)

    23-08-2026 -

    The process Transport (NCTS phase 6) is available (again) from Sunday 23-08-2026 13:22.The disruption has been resolved. We apologise for any inconvenience. The emergency procedure is not or no longer applicable

  11. Mijn Douane is available (again)

    23-08-2026 -

    The process Mijn Douane is available (again) from Sunday 23-08-2026 13:20.Maintenance has been completed. The emergency procedure is not or no longer applicable

  12. Import to EU, Export from EU and Storage (DMS) is available (again)

    23-08-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Sunday 23-08-2026 13:20.Maintenance has been completed. The emergency procedure is not or no longer applicable

  13. Consulting Tariff information is available (again)

    23-08-2026 -

    The process Consulting Tariff information is available (again) from Sunday 23-08-2026 13:20.Maintenance has been completed. The emergency procedure is not or no longer applicable

  14. Entry of goods to the EU (ICS2) is available (again)

    23-08-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Sunday 23-08-2026 13:20.Maintenance has been completed. The emergency procedure is not or no longer applicable

  15. Transport (NCTS phase 6) is unavailable

    23-08-2026 -

    The process Transport (NCTS phase 6) is unavailable from Sunday 23-08-2026 09:55.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  16. Transport (NCTS phase 6) availability is limited

    23-08-2026 -

    The availability of the process Transport (NCTS phase 6) is limited from Sunday 23-08-2026 08:00.Scheduled maintenance : the system is only partially available. We apologize for the inconvenience. You are allowed to use the fall-back...

  17. Transport of excisable goods (EMCS) is unavailable

    23-08-2026 -

    The process Transport of excisable goods (EMCS) is unavailable from Sunday 23-08-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance...

  18. Entry of goods to the EU (ICS2) is unavailable

    23-08-2026 -

    The process Entry of goods to the EU (ICS2) is unavailable from Sunday 23-08-2026 08:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is...

  19. Import to EU, Export from EU and Storage (DMS) is unavailable

    23-08-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Sunday 23-08-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After...

  20. Consulting Tariff information is unavailable

    23-08-2026 -

    The process Consulting Tariff information is unavailable from Sunday 23-08-2026 08:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is our advice to use...

  21. Mijn Douane is unavailable

    23-08-2026 -

    The process Mijn Douane is unavailable from Sunday 23-08-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will...

  22. Import to EU, Export from EU and Storage (DMS) is available (again)

    18-08-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Tuesday 18-08-2026 10:55.The process is available again.

  23. Import to EU, Export from EU and Storage (DMS) availability is limited

    18-08-2026 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Tuesday 18-08-2026 08:40. Some CERTEX communication functionalities may currently be experiencing delays or may be temporarily unavailable. We...

  24. Import to EU, Export from EU and Storage (DMS) is available (again)

    13-08-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 13-08-2026 12:45.Maintenance has been completed. The emergency procedure is not or no longer applicable

  25. Import to EU, Export from EU and Storage (DMS) is unavailable

    13-08-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 13-08-2026 10:00.Urgent System Maintenance : You can continue to submit messages as usual. During the maintenance, messages will not be...