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31-01-2022 -
An investigation has shown that after Customs maintenance on Saturday 29-01-2022, a large number of messages (ENS, NOA, etc) were incorrectly rejected by the Customs System for stating incorrect EORI numbers. These are messages that...
16-11-2021 -
Starting 1 December, every declaration with the exception of storage is checked for AGS imports to see whether the country of destination has been entered.
06-10-2021 -
*Update 7-10* The problem for the situation below has been solved. **************************************************** ******* At the moment, advance (incomplete) declarations (D and E) with the Summary declaration/Previous Document (PreviousDocument) (X 705) in AGS are automatically rejected...
09-09-2021 -
There are currently problems with export declarations, using the following new documents: X060 X061 X062 X063 X064 X065 X066 X067 X068 X070 X071 X072 These declarations are not ongoing at the moment.For the declarations concerned,...
08-09-2021 -
Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...
31-08-2021 -
There was a brief outage in our system between 12:17 and 12:27 today. This malfunction related to the unjustified deduction of VAT on AGS returnsORThe system rejected the AGS declaration stating that the VAT number...
04-08-2021 -
04-08-2021 -
At the moment, the National Helpdesk Customs is difficult to reach due to network problems. We do our best to solve this problem as soon as possible. Sorry for the inconvenience.
03-08-2021 -
UPDATE 03.08.2021:The adjusted opening hours of the National Helpdesk Customs will be extended until Friday the 27th of August. During this period we can be reached by e-mail and telephone from 8am to 4pm. Sorry...
23-07-2021 -