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Service messages

  1. The NHD will be closed on Wednesday 27 April and Thursday 5 May

    25-04-2022 -

    Service message
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    The Tax and Customs Administration will be closed on Wednesday 27 April and Thursday 5 May. The National Customs Helpdesk is also closed these days and can only be reached for priority 1 disruptions in...

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  2. Thursday 21 April the NHD closed from 12:00 pm

    11-04-2022 -

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    In connection with the celebration of 425 years of Customs, the National Customs Helpdesk will be closed on Thursday 21 April at 12:00 pm. We can only be reached by telephone on this day for...

    Categories

  3. Action requested in response to the malfunction in AGS (01.02.2022)

    01-02-2022 -

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    Today, 01.02.2022, there has been a malfunction in AGS.If you have not received a return message on your declaration, which you submitted during this malfunction, we recommend that you send it in again. NB!Use the...

    Category

  4. Recovery action: Entry and Exit into/ from the EU (Single Window)

    31-01-2022 -

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    An investigation has shown that after Customs maintenance on Saturday 29-01-2022, a large number of messages (ENS, NOA, etc) were incorrectly rejected by the Customs System for stating incorrect EORI numbers. These are messages that...

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  5. AGS import, check on destination country.

    16-11-2021 -

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    Starting 1 December, every declaration with the exception of storage is checked for AGS imports to see whether the country of destination has been entered.

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  6. *Update* Problem with rejection of (incomplete) declaration in advance (D and E) in AGS (CVB)

    06-10-2021 -

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    *Update 7-10* The problem for the situation below has been solved. **************************************************** ******* At the moment, advance (incomplete) declarations (D and E) with the Summary declaration/Previous Document (PreviousDocument) (X 705) in AGS are automatically rejected...

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  7. Export declarations with new dual-use documents are stuck

    09-09-2021 -

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    There are currently problems with export declarations, using the following new documents: X060 X061 X062 X063 X064 X065 X066 X067 X068 X070 X071 X072 These declarations are not ongoing at the moment.For the declarations concerned,...

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  8. NHD: Adjusted opening hours as of September 9

    08-09-2021 -

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    Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...

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  9. Short breakdown of VAT numbers in AGS

    31-08-2021 -

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    There was a brief outage in our system between 12:17 and 12:27 today. This malfunction related to the unjustified deduction of VAT on AGS returnsORThe system rejected the AGS declaration stating that the VAT number...

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  10. NHD: Reachable by phone again

    04-08-2021 -

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