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Service messages

  1. Update accessibility NHD

    17-11-2022 -

    Service message
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    The telephony platform is currently working as usual. This also applies to leaving your number outside office hours (standby). More information about contacting the NHD: https://nh.douane.nl/en/contact/

    Category

  2. Accessibility NHD

    14-11-2022 -

    Service message
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    There are currently problems with the telephony platform. You may get through without a menu of options. It is also possible that you do not get an employee on the line or that the telephony...

    Category

  3. Accessibility NHD via standby

    12-11-2022 -

    Service message
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    There are currently problems with the telephone. Leaving the number is currently disabled. You will receive direct contact with an employee. Please only contact us in urgent situations or if there are problems that have...

    Category

  4. UPDATE error arrival reports (punctuation marks) NCTS.

    09-11-2022 -

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    On Tuesday, November 8, 2022, an adjustment to the existing workaround was installed. This prevents the rejection of arrival reports in particular. The adjustment does mean that sometimes an _ (underscore) appears in an unexpected...

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  5. Update issues with permission departure/arrival notifications NCTS.

    04-11-2022 -

    Service message
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    Since Saturday september 24, 2022, there have been problems with the translation of some punctuation marks within NCTS. Unfortunately, the workaround that was installed on Tuesday evening October 11 to solve the problem does not...

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  6. Update on production disruption NCTS

    14-10-2022 -

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    On Tuesday evening October 11, 2022, a workaround for the problem with the use of diacritics (UTF8) was installed within NCTS. The operation of this workaround is that characters that our application cannot process for...

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  7. Outcome ODB-IT Wednesday 10 August

    12-08-2022 -

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    On 10 August, in an extra meeting of the ODB-IT, Customs further informed the representatives of the business community about the disruptions of recent weeks.At this point, the systems are working properly. Customs has set...

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  8. Dutch Customs Administration Trade and Transport Gateway: Replace PKI-government certificate for the SMTP-MSA/POP3 interface

    04-08-2022 -

    Service message
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    In August 2022, Dutch Customs Administration will replace the public PKI government certificate for the SMTP-MSA/POP3 interface for the Trade and Transport Gateway. The PKI certificate will be replaced because the old PKI certificate will...

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  9. Information about the malfunction NCTS (02.08)

    02-08-2022 -

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    The problems surrounding the NCTS outage have now been solved. If you have submitted a declaration between 02:30am and 08:35am on which you have not received a return message, you may submit a new declaration....

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  10. Information regarding release July 30, 2022

    29-07-2022 -

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    A major release from Customs is planned for July 30th.This release leads to unavailability of the declaration systems.We realize that this is very unfortunate after the disruptions of the past few days.However, we cannot postpone...

    Category