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29-06-2021 -
As of 1 July you can file a declaration for Customs e-commerce (DECO). Messages submitted before July 1 will not be processed. You will see an error message.
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Service messages
NHD is available again
08-06-2021 -
The National Helpdesk Customs is available again. The network failure has been resolved.We hope to have informed you sufficiently with this.
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NHD is currently limited available
08-06-2021 -
The National Customs Helpdesk is currently limited in reach due to a network failure.It may take a little longer before you are helped. Sorry for the inconvenience.
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NHD not available at the moment
08-06-2021 -
At the moment the National Helpdesk Customs is not available due to a network failure, we apologize for the inconvenience. We are working on a solution and hope to be able to serve you again...
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Ascension Day and 14 May
11-05-2021 -
The tax authorities are closed on Thursday 13 and Friday 14 May. The National Customs Helpdesk (NHD) is open on Friday 14 May and has opening hours from 08:00 to 16:00 on this day. This...
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Reminder: National Customs Helpdesk (NHD) closed on May 5th
03-05-2021 -
The tax authorities will be closed on Wednesday the 5th of May. The National Customs Helpdesk is also closed on these day and can only be reached for priority 1 malfunctions in one of the...
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National Customs Helpdesk (NHD) closed on the 27th of April and May 5th
23-04-2021 -
The tax authorities will be closed on Tuesday the 27th of April and Wednesday the 5th of May. The National Customs Helpdesk is also closed on these days and can only be reached for priority...
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Solved: AGS import, no release of goods in the event of a lack of balance security
31-03-2021 -
The problem below has been solved. Sorry for the inconvenience. Currently there are technical issues due to AGS import declarations for wich your monthly balance security was (temporarily) insufficient Even if you have increased the...
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AGS import: no release of goods in the event of a lack of balance security
31-03-2021 -
Currently there are technical issues with AGS import declarations for wich your monthly balance security was (temporarily) insufficient Even if you have increased the security in the meantime, it's not possible to release your import...
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Adjustment opening hours National Helpdesk Customs
29-03-2021 -
As of April 1th 2021, the National Customs Helpdesk (NHD) will use new opening hours. The NHD can be reached by telephone from 1st April on working days from Monday to Friday from 08:00 to...
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