Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

Service messages

  1. UPDATE: NCTS, Office of Transit (II)

    12-02-2021 -

    Service message
     - 

    In the previous period (from 1-1-2021) it was noticed that the Office of Transport for declarations ending in the UK, Northern Ireland and Ireland was omitted on a number of occasions. As of Monday 1st...

    Category

  2. Resolved: Commodity code without VAT measures - AGS

    08-02-2021 -

    Service message
     - 

    RESOLVED For the commodity codes mentioned below, the VAT measure of 21% VAT is now  (as of 09/02/2021 08:45) displayed in Tariff. The Q200 and Q300 are no longer available. We are working on a...

    Category

  3. Correction of the publication of the wrong emergency procedures

    03-02-2021 -

    Service message
     - 

    From December 2020, 3 emergency procedures for ECS (Export Control System) and AGS (Aangiftesysteem - Declaration System) were wrongly placed on our Internet site. We have rectified it now. Concepts were developed for these emergency...

    Category

  4. NCTS: Office of Transit

    28-01-2021 -

    Service message
     - 

    In the previous period (from 1-1-2021) it was noticed that the Office of Transport for T documents ending in the UK, Northern Ireland and Ireland was omitted on a number of occasions. As of Monday...

    Category

  5. Issue T-documents from France

    27-01-2021 -

    Service message
     - 

    At the moment we are still experiencing problems with T-documents from France. We are investigating this. If you do not receive a message back on an arrival report (IE007) of a FR T-document, you may...

    Category

  6. UPDATE: Malfunctions of multiple systems, applications and (external) websites

    29-12-2020 -

    Service message
     - 

    UPDATE:Tonight at 20:00 there will be maintenance on the network of the tax authorities. This causes a short interruption in Customs' messaging (max 10 min). This maintenance is due to the problems that have occurred...

    Category

  7. Malfunctions of multiple systems, applications and (external) websites

    29-12-2020 -

    Service message
     - 

    At the moment there are many reports of various malfunctions. Customs is also affected by this. The Customs systems and this website (nh.douane.nl) are currently not working stable.As a result, the National Customs Helpdesk is...

    Category

  8. Website EU portals live

    01-12-2020 -

    Service message
     - 

    As of today, the new page of the EU portals is available on this website. To do this, click on the EU portals button. On the page you can find the availability and maintenance of...

    Categories

  9. "UPDATE" Important information: Process Exit from the EU (Single Window)

    05-11-2020 -

    Service message
     - 

    At the moment there are problems with the processing of the NOD messages. Not all messages are handled correctly. It concerns a small part of these messages.We are investigating this issue. As soon as more...

    Category

  10. No return message NCTS declaration 12-10-2020

    13-10-2020 -

    Service message
     - 

    Yesterday (12-10-2020) there was a delay within NCTS. This delay has been resolved. However, various transport declarations, which were mainly submitted in the morning, turned out not to have received any return messages. Ultimately, it...

    Category