Service messages

12-08-2020 -

At this moment we have a failure in our system. This failure is related to the unjustified deduction of VAT on AGS returns. Sometimes AGS rejects the declaration with the message that the VAT number...

05-08-2020 -

Yesterday the 4th of August, between 5:16pm and 5:42pm, there was a disturbance in our system. Did you send in a AGS declaration during this time? And the VAT was wrongly NOT shifted? Then you...

27-07-2020 -

UPDATE:The technical problems are solved. The NHD is available again. ————————————————————————————- At the moment, the National Customs Helpdesk is difficult to reach due to technical problems, both by telephone and by e-mail. This has to...

13-07-2020 -

Yesterday the 12th of July, between 10:00am and 2:15pm, there was a disturbance in our system. Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can...

30-06-2020 -

Today, between 10:10am and 11:00am, there was a disturbance in our system.Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can submit a request for cancellation...

29-06-2020 -

With this message we would like to remind you once again of our adjusted opening hours.Currently, the NHD uses opening hours from 08:00 AM to 04:00 PM. We can be reached by telephone outside these...

02-06-2020 -

Last Friday, May 29, our system was disrupted.This disruption related to the unjustified deduction of VAT on AGS declarations. Did you send in a declaration, last Friday for which the VAT was wrongly NOT shifted?...

29-05-2020 -

As of 2 June, the new site for the National Customs Helpdesk will be live at a new address, in a new online jacket and with new possibilities. AddressThe website has been given a new...

24-03-2020 -

Contrary to our normal opening hours, the NHD uses opening hours from 08:00 AM to 04:00 PM. We can be reached by telephone outside these opening hours, but only for disruptions in the Customs systems....