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Service messages

  1. Solved: AGS import, no release of goods in the event of a lack of balance security

    31-03-2021 -

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    The problem below has been solved. Sorry for the inconvenience. Currently there are technical issues due to AGS import declarations for wich your monthly balance security was (temporarily) insufficient Even if you have increased the...

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  2. AGS import: no release of goods in the event of a lack of balance security

    31-03-2021 -

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    Currently there are technical issues with AGS import declarations for wich your monthly balance security was (temporarily) insufficient Even if you have increased the security in the meantime, it's not possible to release your import...

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  3. Adjustment opening hours National Helpdesk Customs

    29-03-2021 -

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    As of April 1th 2021, the National Customs Helpdesk (NHD) will use new opening hours. The NHD can be reached by telephone from 1st April on working days from Monday to Friday from 08:00 to...

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  4. UPDATE: NCTS, Office of Transit (II)

    12-02-2021 -

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    In the previous period (from 1-1-2021) it was noticed that the Office of Transport for declarations ending in the UK, Northern Ireland and Ireland was omitted on a number of occasions. As of Monday 1st...

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  5. Resolved: Commodity code without VAT measures - AGS

    08-02-2021 -

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    RESOLVED For the commodity codes mentioned below, the VAT measure of 21% VAT is now  (as of 09/02/2021 08:45) displayed in Tariff. The Q200 and Q300 are no longer available. We are working on a...

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  6. Correction of the publication of the wrong emergency procedures

    03-02-2021 -

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    From December 2020, 3 emergency procedures for ECS (Export Control System) and AGS (Aangiftesysteem - Declaration System) were wrongly placed on our Internet site. We have rectified it now. Concepts were developed for these emergency...

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  7. NCTS: Office of Transit

    28-01-2021 -

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    In the previous period (from 1-1-2021) it was noticed that the Office of Transport for T documents ending in the UK, Northern Ireland and Ireland was omitted on a number of occasions. As of Monday...

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  8. Issue T-documents from France

    27-01-2021 -

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    At the moment we are still experiencing problems with T-documents from France. We are investigating this. If you do not receive a message back on an arrival report (IE007) of a FR T-document, you may...

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  9. UPDATE: Malfunctions of multiple systems, applications and (external) websites

    29-12-2020 -

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    UPDATE:Tonight at 20:00 there will be maintenance on the network of the tax authorities. This causes a short interruption in Customs' messaging (max 10 min). This maintenance is due to the problems that have occurred...

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  10. Malfunctions of multiple systems, applications and (external) websites

    29-12-2020 -

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    At the moment there are many reports of various malfunctions. Customs is also affected by this. The Customs systems and this website (nh.douane.nl) are currently not working stable.As a result, the National Customs Helpdesk is...

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