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Service messages

  1. Website EU portals live

    01-12-2020 -

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    As of today, the new page of the EU portals is available on this website. To do this, click on the EU portals button. On the page you can find the availability and maintenance of...

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  2. "UPDATE" Important information: Process Exit from the EU (Single Window)

    05-11-2020 -

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    At the moment there are problems with the processing of the NOD messages. Not all messages are handled correctly. It concerns a small part of these messages.We are investigating this issue. As soon as more...

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  3. No return message NCTS declaration 12-10-2020

    13-10-2020 -

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    Yesterday (12-10-2020) there was a delay within NCTS. This delay has been resolved. However, various transport declarations, which were mainly submitted in the morning, turned out not to have received any return messages. Ultimately, it...

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  4. Changes to validation of CDIU permits in AGS declaration

    27-08-2020 -

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    From 23 August, Customs will use a new system for the validation of declarations in AGS, which includes CDIU documents. With the advent of this new system, the validation rules have been tightened. Below you...

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  5. Solution of the VAT reverse charge

    12-08-2020 -

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    At this moment we have a failure in our system. This failure is related to the unjustified deduction of VAT on AGS returns. Sometimes AGS rejects the declaration with the message that the VAT number...

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  6. Solution of the VAT reverse charge

    05-08-2020 -

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    Yesterday the 4th of August, between 5:16pm and 5:42pm, there was a disturbance in our system. Did you send in a AGS declaration during this time? And the VAT was wrongly NOT shifted? Then you...

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  7. NHD is currently difficult to reach

    27-07-2020 -

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    UPDATE:The technical problems are solved. The NHD is available again. ------------------------------------------------------------------------------------- At the moment, the National Customs Helpdesk is difficult to reach due to technical problems, both by telephone and by e-mail. This has to...

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  8. Solution of the VAT reverse charge

    13-07-2020 -

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    Yesterday the 12th of July, between 10:00am and 2:15pm, there was a disturbance in our system. Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can...

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  9. Solution of the VAT reverse charge

    30-06-2020 -

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    Today, between 10:10am and 11:00am, there was a disturbance in our system.Did you send in a declaration during this time? And the VAT was wrongly NOT shifted? Then you can submit a request for cancellation...

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  10. Reminder availability of the National Customs Helpdesk

    29-06-2020 -

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    With this message we would like to remind you once again of our adjusted opening hours.Currently, the NHD uses opening hours from 08:00 AM to 04:00 PM. We can be reached by telephone outside these...

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