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News

  1. Malfunction NCTS 19-08-24

    19-08-2024 -

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    NCTS is currently experiencing a malfunction. You may use the emergency procedure.

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  2. Update: Disruption Urgent Payments 12-08-2024

    13-08-2024 -

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    The disruption regarding urgent payments has been resolved. Your payments will be processed.

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  3. Disruption Urgent Payments 12-08-2024

    12-08-2024 -

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    Due to a submission disruption between our bank and Customs, no urgent payments are currently being delivered to Customs. We are working on a solution. As soon as the problem is resolved, you will be...

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  4. Recovery action: malfunction NCTS 05-08-2024

    07-08-2024 -

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    As reported yesterday, a solution has been found for the missing messages from the returns submitted on Aug. 5 between 10:30 am. and 1 pm. Right now the return messages are being created and sent...

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  5. UPDATE: Additional information malfunction NCTS 05-08-2024

    06-08-2024 -

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    Unfortunately, the situation about not receiving return messages still applies. The cause has been found and they are now working on a solution. If you have not yet received return messages for the declarations submitted...

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  6. Additional information malfunction NCTS 05-08-2024

    06-08-2024 -

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    Unfortunately, the situation about not receiving return messages still applies.A solution is being worked on. If you have not yet received return messages for the declarations submitted between 10:30 - 13:00 on 05-08-2024, the following...

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  7. Adjusted opening hours NHD on Friday, Aug. 2.

    30-07-2024 -

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    Due to the death of a close colleague, the National Customs Helpdesk will be closed from 12:00 on Friday, August 2. If you experience a problem in one of the Customs systems or you do...

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  8. New version: External Release Calendar

    11-07-2024 -

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    A new version of the External Release Calendar has just been published.You can find the calendar by clicking on this link. We hope to have informed you sufficiently.

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  9. Thursday, June 13 adjusted opening hours NHD

    12-06-2024 -

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    Due to a joint training with our team, the National Customs Helpdesk will be open until 12:30 PM on Thursday, June 13. If you experience an issue with one of the Customs systems or do...

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  10. PHYSICAL CONTROL DMS Declaration

    04-06-2024 -

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    If you filed a DMS return on June 4 between 12:52 and 2:36 p.m. and it fell into the physical check. If so, it may have been in error. You do not need to contact...

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