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Category: Disruptions

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  1. EU Trader Portal is unavailable

    24-09-2026 -

    The process EU Trader Portal is unavailable from Thursday 24-09-2026 10:27.The EU Portals (EUTP, EUCTP, UUM&DS, and CBAM) are currently unavailable. The issue is under investigation. We apologize for the inconvenience.

  2. Registered Exporter (REX) is unavailable

    24-09-2026 -

    The process Registered Exporter (REX) is unavailable from Thursday 24-09-2026 10:27.The EU Portals (EUTP, EUCTP, UUM&DS, and CBAM) are currently unavailable. The issue is under investigation. We apologize for the inconvenience.

  3. Request Authorized Economic Operator (AEO) is unavailable

    24-09-2026 -

    The process Request Authorized Economic Operator (AEO) is unavailable from Thursday 24-09-2026 10:27.The EU Portals (EUTP, EUCTP, UUM&DS, and CBAM) are currently unavailable. The issue is under investigation. We apologize for the inconvenience.

  4. Download Tariff information is available (again)

    23-09-2026 -

    The process Download Tariff information is available (again) from Wednesday 23-09-2026 10:00.The process is available again.

  5. Download Tariff information is unavailable

    23-09-2026 -

    The process Download Tariff information is unavailable from Wednesday 23-09-2026 08:53.Due to a technical issue, the tariff download for September 22, 2026, is currently unavailable. We are working to resolve the issue and restore availability...

  6. Transport (NCTS phase 6) is available (again)

    19-09-2026 -

    The process Transport (NCTS phase 6) is available (again) from Saturday 19-09-2026 11:49.Maintenance has been completed. The emergency procedure is not or no longer applicable

  7. Customs E-Commerce (Deco) is available (again)

    19-09-2026 -

    The process Customs E-Commerce (Deco) is available (again) from Saturday 19-09-2026 10:12.Maintenance has been completed. The emergency procedure is not or no longer applicable

  8. Import to EU, Export from EU and Storage (DMS) is available (again)

    19-09-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Saturday 19-09-2026 10:11.Maintenance has been completed. The emergency procedure is not or no longer applicable

  9. Consulting Tariff information is available (again)

    19-09-2026 -

    The process Consulting Tariff information is available (again) from Saturday 19-09-2026 10:11.Maintenance has been completed. The emergency procedure is not or no longer applicable

  10. Mijn Douane is available (again)

    19-09-2026 -

    The process Mijn Douane is available (again) from Saturday 19-09-2026 10:11.Maintenance has been completed. The emergency procedure is not or no longer applicable

  11. Transport (NCTS phase 6) is unavailable

    19-09-2026 -

    The process Transport (NCTS phase 6) is unavailable from Saturday 19-09-2026 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the...

  12. Customs E-Commerce (Deco) is unavailable

    19-09-2026 -

    The process Customs E-Commerce (Deco) is unavailable from Saturday 19-09-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages...

  13. Mijn Douane is unavailable

    19-09-2026 -

    The process Mijn Douane is unavailable from Saturday 19-09-2026 08:00. Due to scheduled maintenance on the Dutch Tax and Customs Administration’s systems, the Excise section of MijnDouane will have limited availability from Saturday, 19 September...

  14. Consulting Tariff information is unavailable

    19-09-2026 -

    The process Consulting Tariff information is unavailable from Saturday 19-09-2026 08:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it is our advice to use...

  15. Import to EU, Export from EU and Storage (DMS) is unavailable

    19-09-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 19-09-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After...

  16. Import to EU, Export from EU and Storage (DMS) is available (again)

    16-09-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Wednesday 16-09-2026 13:07.The backlog in processing the messages has been cleared. Messages can be delivered as usual again.

  17. Import to EU, Export from EU and Storage (DMS) is available (again)

    16-09-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Wednesday 16-09-2026 12:07.The disruption has been resolved. The backlog in processing the messages will be made up. We apologise for...

  18. Mijn Douane is available (again)

    16-09-2026 -

    The process Mijn Douane is available (again) from Wednesday 16-09-2026 12:06.The process is available again.

  19. Mijn Douane availability is limited

    16-09-2026 -

    The availability of the process Mijn Douane is limited from Wednesday 16-09-2026 10:23. There are currently some issues. As a result, you are unable to complete your excise duty return or request for an excise...

  20. Import to EU, Export from EU and Storage (DMS) is unavailable

    16-09-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Wednesday 16-09-2026 09:37.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use...

  21. Import to EU, Export from EU and Storage (DMS) is unavailable

    16-09-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Wednesday 16-09-2026 09:37.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  22. Import to EU, Export from EU and Storage (DMS) is available (again)

    15-09-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Tuesday 15-09-2026 15:45.The process is available again.

  23. Import to EU, Export from EU and Storage (DMS) availability is limited

    15-09-2026 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Tuesday 15-09-2026 11:28.There is a disruption in CERTEX; a partial emergency procedure for DMS is being initiated. Please...

  24. Import to EU, Export from EU and Storage (DMS) availability is limited

    15-09-2026 -

    The availability of the process Import to EU, Export from EU and Storage (DMS) is limited from Tuesday 15-09-2026 11:19.There is a disruption in CERTEX; a partial emergency procedure for DMS is being initiated. Please...

  25. Scan in Rotterdam availability is limited

    15-09-2026 -

    The availability of the process Scan in Rotterdam is limited from Tuesday 15-09-2026 09:49.The scanner at the RWG container terminal is temporarily unavailable. The alternative scanning location is the RIT scanner, located at Bosporusstraat 5,...