EU Trader Portal
You can use the EU Trader Portal for applying for and changing (a number of) DWU authorisations. In the overview of customs authorisations you can see which license types are included in the EU Trader Portal. This portal will be gradually expanded in 2021 with the other DWU permits.
EU Customs Trader Portal
You can use the EU Customs Trader Portal to apply for an AEO authorisation and Binding Tariff Information (BTI) and Information document (INF). You can also change your AEO authorisation in this portal. You can only view the BTI if it is linked to your EORI number.
Mijn Douane
On this portal you can File excise and consumption tax returns (daily, weekly and periodic returns) and request a refund of excise and consumption taxes.
Log in with eRecognition
You can log in with eRecognition (eHerkenning), Reliability level 3. eRecognition is a standardised login system which enables governments to make their services accessible online and secure to companies. You can apply for eRecognition at one of these suppliers.
Availability and maintenance
| Processes | Status | Last update | Details |
|---|---|---|---|
| Request Authorized Economic Operator (AEO) | Available | Thu 24-09-2026 - 11:52 | |
| Request Binding Tariff Information (BTI) | Available | Thu 24-09-2026 - 11:52 | |
| Customs Decision Management System (CDMS) | Available | Thu 24-09-2026 - 11:52 | |
| EU Customs Trader Portal | Available | Thu 24-09-2026 - 11:52 | |
| EU Trader Portal | Available | Thu 24-09-2026 - 11:52 | |
| Registered Exporter (REX) | Available | Thu 24-09-2026 - 11:52 | |
| Mijn Douane | Available | Sat 19-09-2026 - 10:13 | |
| ICS2 Shared Trader Interface / Portal (STI-STP) | Available | Thu 24-09-2026 - 11:52 | |
| Information document (INF) | Available | Thu 24-09-2026 - 11:52 | |
| Proof of Union Status (PoUS) | Available | Thu 24-09-2026 - 11:52 |
Stay informed
Want to stay informed about the availability of customs systems or when there is maintenance? Then use the e-mail service or RSS.
News
- 02-03-2026 09:59 Login issues at Mijn Douane under investigation
- 28-01-2026 11:21 Update: message traffic resumed
- 28-01-2026 09:08 Update: national helpdesk reachable, message traffic disrupted.
- 28-01-2026 08:14 National IT Helpdesk unreachable
- 09-12-2025 16:16 Logging in via DigiD authorization currently not possible