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20-12-2024 -
We would like to inform you that it is possible to receive ICS2 unavailabilities via the STI-STP configuration.The possibility has recently been implemented in the STI-STP production environment.In the direct link below you will find...
12-05-2022 -
he National Customs Helpdesk will be closed on Ascension Day (May 26) and Friday May 27.This also means that no (urgent) payments or guarantees will be processed by Customs on Ascension Day and 27 May....
25-04-2022 -
The Tax and Customs Administration will be closed on Wednesday 27 April and Thursday 5 May. The National Customs Helpdesk is also closed these days and can only be reached for priority 1 disruptions in...
11-04-2022 -
In connection with the celebration of 425 years of Customs, the National Customs Helpdesk will be closed on Thursday 21 April at 12:00 pm. We can only be reached by telephone on this day for...
08-09-2021 -
Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...
04-08-2021 -
At the moment, the National Helpdesk Customs is difficult to reach due to network problems. We do our best to solve this problem as soon as possible. Sorry for the inconvenience.
03-08-2021 -
UPDATE 03.08.2021:The adjusted opening hours of the National Helpdesk Customs will be extended until Friday the 27th of August. During this period we can be reached by e-mail and telephone from 8am to 4pm. Sorry...
22-07-2021 -
At the moment, the National Helpdesk Customs cannot be reached by telephone due to a technical malfunction.Do you have an urgent question? Then our advice is to email this to: nhd.apeldoorn@douane.nl. We are working on...
15-07-2021 -
Due to circumstances, the National Helpdesk Customs has adjusted opening hours for the period from Monday the 19th of July till Friday the 6th of August. We can be reached during this period from 8am...
12-07-2021 -
Due to circumstances, the National Helpdesk Customs will have adjusted business hours on Wednesday 14th July.We are open this day from 8 am to 4pm. We hope to have informed you sufficiently with this.