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30-12-2024 -
It is currently not possible to make a 'weekly' declaration for 2024. This will be possible again starting January 1st. If this has caused a delay in your declaration and/or payment, please send an email...
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News EU-portals
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My customs 'weekly' declaration
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ICS receive e-mail (un)availability DCP notifications possible via STI-STP
20-12-2024 -
We would like to inform you that it is possible to receive ICS2 unavailabilities via the STI-STP configuration.The possibility has recently been implemented in the STI-STP production environment.In the direct link below you will find...
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Day after Ascension
12-05-2022 -
he National Customs Helpdesk will be closed on Ascension Day (May 26) and Friday May 27.This also means that no (urgent) payments or guarantees will be processed by Customs on Ascension Day and 27 May....
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The NHD will be closed on Wednesday 27 April and Thursday 5 May
25-04-2022 -
The Tax and Customs Administration will be closed on Wednesday 27 April and Thursday 5 May. The National Customs Helpdesk is also closed these days and can only be reached for priority 1 disruptions in...
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Thursday 21 April the NHD closed from 12:00 pm
11-04-2022 -
In connection with the celebration of 425 years of Customs, the National Customs Helpdesk will be closed on Thursday 21 April at 12:00 pm. We can only be reached by telephone on this day for...
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NHD: Adjusted opening hours as of September 9
08-09-2021 -
Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...
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NHD: difficult to reach due to technical problems
04-08-2021 -
At the moment, the National Helpdesk Customs is difficult to reach due to network problems. We do our best to solve this problem as soon as possible. Sorry for the inconvenience.
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NHD: Adjusted opening hours extended
03-08-2021 -
UPDATE 03.08.2021:The adjusted opening hours of the National Helpdesk Customs will be extended until Friday the 27th of August. During this period we can be reached by e-mail and telephone from 8am to 4pm. Sorry...
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NHD: Not available by phone
22-07-2021 -
At the moment, the National Helpdesk Customs cannot be reached by telephone due to a technical malfunction.Do you have an urgent question? Then our advice is to email this to: nhd.apeldoorn@douane.nl. We are working on...
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NHD: Adjusted opening hours from the 19th of July till the 6th of August
15-07-2021 -
Due to circumstances, the National Helpdesk Customs has adjusted opening hours for the period from Monday the 19th of July till Friday the 6th of August. We can be reached during this period from 8am...
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