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02-03-2026 -
The problem preventing users from logging into the Mijn Douane portal is currently being investigated. Apologies for the inconvenience.
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News EU-portals
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Login issues at Mijn Douane under investigation
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Update: message traffic resumed
28-01-2026 -
Due to the previously reported disruption this morning, message traffic for several processes was disrupted. Message traffic is now running again and the disruption has been resolved. Please consult our availability page for the current...
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Update: national helpdesk reachable, message traffic disrupted.
28-01-2026 -
Due to the previously reported disruption this morning, message traffic for several processes has been disrupted. At present, there is a disruption in message traffic for the following flows: DMS, DVA, Deco, and SW. Messages...
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National IT Helpdesk unreachable
28-01-2026 -
Due to a disruption of unknown cause, messaging with the Dutch customs is currently unavailable and the National IT Helpdesk is unreachable. We are currently working on a solution. We will provide an update as...
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Logging in via DigiD authorization currently not possible
09-12-2025 -
At the moment, it is not possible to log in via a DigiD authorization in the Mijn Douane portal. We apologize for the inconvenience.
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Weight error message in Proof of Union Status (PoUS)
22-08-2025 -
Currently, it is no longer permitted to enter identical values for net mass and gross mass when creating a T2L(F) document. This may lead to error messages in certain situations. This behavior is incorrect, as...
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My customs 'weekly' declaration
30-12-2024 -
It is currently not possible to make a 'weekly' declaration for 2024. This will be possible again starting January 1st. If this has caused a delay in your declaration and/or payment, please send an email...
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ICS receive e-mail (un)availability DCP notifications possible via STI-STP
20-12-2024 -
We would like to inform you that it is possible to receive ICS2 unavailabilities via the STI-STP configuration.The possibility has recently been implemented in the STI-STP production environment.In the direct link below you will find...
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Day after Ascension
12-05-2022 -
he National Customs Helpdesk will be closed on Ascension Day (May 26) and Friday May 27.This also means that no (urgent) payments or guarantees will be processed by Customs on Ascension Day and 27 May....
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The NHD will be closed on Wednesday 27 April and Thursday 5 May
25-04-2022 -
The Tax and Customs Administration will be closed on Wednesday 27 April and Thursday 5 May. The National Customs Helpdesk is also closed these days and can only be reached for priority 1 disruptions in...
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