Service messages

08-09-2021 -

Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...

31-08-2021 -

There was a brief outage in our system between 12:17 and 12:27 today. This malfunction related to the unjustified deduction of VAT on AGS returnsORThe system rejected the AGS declaration stating that the VAT number...

04-08-2021 -

04-08-2021 -

At the moment, the National Helpdesk Customs is difficult to reach due to network problems. We do our best to solve this problem as soon as possible. Sorry for the inconvenience.

03-08-2021 -

UPDATE 03.08.2021:The adjusted opening hours of the National Helpdesk Customs will be extended until Friday the 27th of August. During this period we can be reached by e-mail and telephone from 8am to 4pm. Sorry...

23-07-2021 -

22-07-2021 -

At the moment, the National Helpdesk Customs cannot be reached by telephone due to a technical malfunction.Do you have an urgent question? Then our advice is to email this to: nhd.apeldoorn@douane.nl. We are working on...

15-07-2021 -

Due to circumstances, the National Helpdesk Customs has adjusted opening hours for the period from Monday the 19th of July till Friday the 6th of August. We can be reached during this period from 8am...

12-07-2021 -

Due to circumstances, the National Helpdesk Customs will have adjusted business hours on Wednesday 14th July.We are open this day from  8 am to 4pm.  We hope to have informed you sufficiently with this.

29-06-2021 -

As of 1 July you can file a declaration for Customs e-commerce (DECO). Messages submitted before July 1 will not be processed. You will see an error message.