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News

  1. Change from TLS 1.2 to TLS 1.3 for MSA interface

    17-01-2022 -

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    Change from TLS 1.2 to TLS 1.3 for MSA interface. The HTG MSA uses Transport Layer Security (TLS) version 1.2 for communication with declarants. This is also stated in the document “HTG SMTP-MSA and POP3...

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  2. AGS import, check on destination country.

    16-11-2021 -

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    Starting 1 December, every declaration with the exception of storage is checked for AGS imports to see whether the country of destination has been entered.

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  3. *Update* Problem with rejection of (incomplete) declaration in advance (D and E) in AGS (CVB)

    06-10-2021 -

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    *Update 7-10* The problem for the situation below has been solved. **************************************************** ******* At the moment, advance (incomplete) declarations (D and E) with the Summary declaration/Previous Document (PreviousDocument) (X 705) in AGS are automatically rejected...

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  4. Export declarations with new dual-use documents are stuck

    09-09-2021 -

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    There are currently problems with export declarations, using the following new documents: X060 X061 X062 X063 X064 X065 X066 X067 X068 X070 X071 X072 These declarations are not ongoing at the moment.For the declarations concerned,...

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  5. NHD: Adjusted opening hours as of September 9

    08-09-2021 -

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    Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...

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  6. Short breakdown of VAT numbers in AGS

    31-08-2021 -

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    There was a brief outage in our system between 12:17 and 12:27 today. This malfunction related to the unjustified deduction of VAT on AGS returnsORThe system rejected the AGS declaration stating that the VAT number...

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  7. Dutch Customs Administration Trade and Transport Gateway: Replace PKI-government certificates for the SMTP-MSA/POP3 interface

    19-08-2021 -

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    In September 2021, Dutch Customs Administration will replace the public PKI government certificates for the SMTP-MSA/POP3 interface for the Trade and Transport Gateway, in the Business Test Environment (BTO) and in the production environment. The...

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  8. NHD: Reachable by phone again

    04-08-2021 -

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  9. NHD: difficult to reach due to technical problems

    04-08-2021 -

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    At the moment, the National Helpdesk Customs is difficult to reach due to network problems. We do our best to solve this problem as soon as possible. Sorry for the inconvenience.

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  10. NHD: Adjusted opening hours extended

    03-08-2021 -

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    UPDATE 03.08.2021:The adjusted opening hours of the National Helpdesk Customs will be extended until Friday the 27th of August. During this period we can be reached by e-mail and telephone from 8am to 4pm. Sorry...

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