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News

  1. Update: information handling disruption VAT transfer from Tuesday 3 June 2025

    04-06-2025 -

    There are no new developments at this time.We will continue on the path we have taken as stated in the previous service message.Tomorrow, Thursday 5 June, there will be another update at 11:00.

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  2. UPDATE: Information on the handling of the disruption of the VAT transfer from Tuesday 3 June 2025

    04-06-2025 -

    Currently, a selection is being made of the affected declarations. The plan is for the parties involved, provided they have a permit for the transfer of VAT based on article 23, to implement a temporary...

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  3. Reminder: Adjusted opening hours around Ascension Day

    28-05-2025 -

    On Thursday May 29th (Ascension Day) and Friday May 30th (block day), the Dutch Customs National IT Helpdesk will be closed. To report a priority 1 malfunction in one of the Customs systems, you can...

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  4. Adjusted opening hours around Ascension Day

    22-05-2025 -

    On Thursday May 29th (Ascension Day) and Friday May 30th (block day), the Dutch Customs National IT Helpdesk will be closed. To report a priority 1 malfunction in one of the Customs systems, you can...

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  5. Indication of the transport period in an NCTS declaration

    01-05-2025 -

    When making a Customs transit declaration, a final transport period must be specified. According to the Customs Manual, this transport period may ‘not exceed the time needed to reach the Office of Destination’. The transport...

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  6. Incorrect calculation of excise declaration

    19-03-2025 -

    If you file a (weekly) return for "other alcoholic products", please note the amount due presented to you.If this does not match the amount you expect, please adjust it. Apologies for the inconvenience.

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  7. Security changes for the HTG MSA interface - UPDATE

    06-03-2025 -

    Dutch Customs is continuously working on keeping the Trade & Transport Gateway (HTG) secure. This usually happens “behind the scenes”, invisible to HTG users. In the near future, changes will be made to the security...

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  8. Adjusted opening hours of NHD on Thursday, March 6

    03-03-2025 -

    We would like to inform you that NHD will be closed on Thursday afternoon, March 6, from 12:15 PM onwards. During this afternoon, our team will be working on further improving our services. As a...

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  9. For EMCS users in MY Customs

    26-02-2025 -

    If you have received an error message on the "Provisional electronic administrative document e-AD/e-VAD" you created, you cannot correct it the same day (the button is missing). If you need your shipment to leave urgently,...

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  10. Update Emergency procedure TIR departure declarations NCTS phase 5

    14-02-2025 -

    The solution to the problem with creating TIR declarations will go into production in the major release on 1 March 2025.Until that date, you can still use the emergency procedure, this will no longer require...

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