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Category: Disruptions

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  1. Entry of goods to the EU (ICS2) is unavailable

    28-01-2026 -

    The process Entry of goods to the EU (ICS2) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back...

  2. Entry of goods to the EU (Single Window) is unavailable

    28-01-2026 -

    The process Entry of goods to the EU (Single Window) is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the...

  3. Requesting VAT Party information is unavailable

    28-01-2026 -

    The process Requesting VAT Party information is unavailable from Tuesday 27-01-2026 23:00.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience. You are allowed to use the fall-back procedure. However: it...

  4. Request Binding Tariff Information (BTI) is unavailable

    27-01-2026 -

    The process Request Binding Tariff Information (BTI) is unavailable from Tuesday 27-01-2026 20:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience.

  5. Information document (INF) is available (again)

    22-01-2026 -

    The process Information document (INF) is available (again) from Thursday 22-01-2026 11:42.The process is available again.

  6. Information document (INF) is unavailable

    22-01-2026 -

    The process Information document (INF) is unavailable from Thursday 22-01-2026 10:12.Currently, there is no messaging possible due to a malfunction. Apologies for the inconvenience.

  7. Entry of goods to the EU (ICS2) is available (again)

    22-01-2026 -

    The process Entry of goods to the EU (ICS2) is available (again) from Thursday 22-01-2026 10:30.Maintenance has been completed.

  8. Entry of goods to the EU (ICS2) is unavailable

    22-01-2026 -

    The process Entry of goods to the EU (ICS2) is unavailable from Thursday 22-01-2026 10:00.Scheduled maintenance: The system is unavailable. Apologies for the inconvenience. Maintenance on the Entry into the EU (ICS2) process. From Thursday...

  9. Consulting Tariff information is available (again)

    17-01-2026 -

    The process Consulting Tariff information is available (again) from Saturday 17-01-2026 19:55.Maintenance has been completed. The emergency procedure is not or no longer applicable

  10. Import to EU, Export from EU and Storage (AGS) is available (again)

    17-01-2026 -

    The process Import to EU, Export from EU and Storage (AGS) is available (again) from Saturday 17-01-2026 19:40.Maintenance has been completed. The emergency procedure is not or no longer applicable

  11. Import to EU, Export from EU and Storage (DMS) is available (again)

    17-01-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Saturday 17-01-2026 19:40.Maintenance has been completed. The emergency procedure is not or no longer applicable

  12. Customs E-Commerce (Deco) is available (again)

    17-01-2026 -

    The process Customs E-Commerce (Deco) is available (again) from Saturday 17-01-2026 19:31.Maintenance has been completed. The emergency procedure is not or no longer applicable

  13. Mijn Douane is available (again)

    17-01-2026 -

    The process Mijn Douane is available (again) from Saturday 17-01-2026 19:25.Maintenance has been completed. The emergency procedure is not or no longer applicable

  14. Transport (NCTS phase 5) is available (again)

    17-01-2026 -

    The process Transport (NCTS phase 5) is available (again) from Saturday 17-01-2026 12:29.Maintenance has been completed. The emergency procedure is not or no longer applicable

  15. Transport (NCTS phase 5) is unavailable

    17-01-2026 -

    The process Transport (NCTS phase 5) is unavailable from Saturday 17-01-2026 10:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the...

  16. Mijn Douane is unavailable

    17-01-2026 -

    The process Mijn Douane is unavailable from Saturday 17-01-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages will...

  17. Consulting Tariff information is unavailable

    17-01-2026 -

    The process Consulting Tariff information is unavailable from Saturday 17-01-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages...

  18. Customs E-Commerce (Deco) is unavailable

    17-01-2026 -

    The process Customs E-Commerce (Deco) is unavailable from Saturday 17-01-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After completion of the maintenance the messages...

  19. Import to EU, Export from EU and Storage (AGS) is unavailable

    17-01-2026 -

    The process Import to EU, Export from EU and Storage (AGS) is unavailable from Saturday 17-01-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After...

  20. Import to EU, Export from EU and Storage (DMS) is unavailable

    17-01-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Saturday 17-01-2026 08:00.Scheduled maintenance: You can deliver messages as usual, these will not be processed but buffered during the maintenance. After...

  21. Scan in Rotterdam is available (again)

    08-01-2026 -

    The process Scan in Rotterdam is available (again) from Thursday 08-01-2026 10:33.The process is available again. The scan at the RWG container terminal is available again. You can no longer use the emergency procedure posted...

  22. Download Tariff information is available (again)

    06-01-2026 -

    The process Download Tariff information is available (again) from Tuesday 06-01-2026 09:34.The process is available again.

  23. Import to EU, Export from EU and Storage (DMS) is available (again)

    01-01-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is available (again) from Thursday 01-01-2026 09:49.The disruption has been resolved. The backlog in processing the messages will be made up. We apologise for...

  24. Import to EU, Export from EU and Storage (DMS) is unavailable

    01-01-2026 -

    The process Import to EU, Export from EU and Storage (DMS) is unavailable from Thursday 01-01-2026 09:20.Due to a malfunction, message traffic is currently unavailable. Submitted messages are being buffered and will be delivered once...

  25. Download Tariff information is unavailable

    30-12-2025 -

    The process Download Tariff information is unavailable from Tuesday 30-12-2025 10:44.Due to a technical issue, Download Tariff Information is currently unavailable.