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News

  1. AGS import, check on destination country.

    16-11-2021 -

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    Starting 1 December, every declaration with the exception of storage is checked for AGS imports to see whether the country of destination has been entered.

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  2. *Update* Problem with rejection of (incomplete) declaration in advance (D and E) in AGS (CVB)

    06-10-2021 -

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    *Update 7-10* The problem for the situation below has been solved. **************************************************** ******* At the moment, advance (incomplete) declarations (D and E) with the Summary declaration/Previous Document (PreviousDocument) (X 705) in AGS are automatically rejected...

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  3. Export declarations with new dual-use documents are stuck

    09-09-2021 -

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    There are currently problems with export declarations, using the following new documents: X060 X061 X062 X063 X064 X065 X066 X067 X068 X070 X071 X072 These declarations are not ongoing at the moment.For the declarations concerned,...

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  4. NHD: Adjusted opening hours as of September 9

    08-09-2021 -

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    Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...

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  5. Short breakdown of VAT numbers in AGS

    31-08-2021 -

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    There was a brief outage in our system between 12:17 and 12:27 today. This malfunction related to the unjustified deduction of VAT on AGS returnsORThe system rejected the AGS declaration stating that the VAT number...

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  6. Dutch Customs Administration Trade and Transport Gateway: Replace PKI-government certificates for the SMTP-MSA/POP3 interface

    19-08-2021 -

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    In September 2021, Dutch Customs Administration will replace the public PKI government certificates for the SMTP-MSA/POP3 interface for the Trade and Transport Gateway, in the Business Test Environment (BTO) and in the production environment. The...

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  7. NHD: Reachable by phone again

    04-08-2021 -

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  8. NHD: difficult to reach due to technical problems

    04-08-2021 -

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    At the moment, the National Helpdesk Customs is difficult to reach due to network problems. We do our best to solve this problem as soon as possible. Sorry for the inconvenience.

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  9. NHD: Adjusted opening hours extended

    03-08-2021 -

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    UPDATE 03.08.2021:The adjusted opening hours of the National Helpdesk Customs will be extended until Friday the 27th of August. During this period we can be reached by e-mail and telephone from 8am to 4pm. Sorry...

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  10. NHD: Reachable by phone again

    23-07-2021 -

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