Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

News

  1. Short breakdown of VAT numbers in AGS

    31-08-2021 -

    Service message
     - 

    There was a brief outage in our system between 12:17 and 12:27 today. This malfunction related to the unjustified deduction of VAT on AGS returnsORThe system rejected the AGS declaration stating that the VAT number...

    Category

  2. Dutch Customs Administration Trade and Transport Gateway: Replace PKI-government certificates for the SMTP-MSA/POP3 interface

    19-08-2021 -

    Service message
     - 

    In September 2021, Dutch Customs Administration will replace the public PKI government certificates for the SMTP-MSA/POP3 interface for the Trade and Transport Gateway, in the Business Test Environment (BTO) and in the production environment. The...

    Category

  3. NHD: Reachable by phone again

    04-08-2021 -

    Service message
    Category

  4. NHD: difficult to reach due to technical problems

    04-08-2021 -

    Service message
     - 

    At the moment, the National Helpdesk Customs is difficult to reach due to network problems. We do our best to solve this problem as soon as possible. Sorry for the inconvenience.

    Categories

  5. NHD: Adjusted opening hours extended

    03-08-2021 -

    Service message
     - 

    UPDATE 03.08.2021:The adjusted opening hours of the National Helpdesk Customs will be extended until Friday the 27th of August. During this period we can be reached by e-mail and telephone from 8am to 4pm. Sorry...

    Categories

  6. NHD: Reachable by phone again

    23-07-2021 -

    Service message
    Category

  7. NHD: Not available by phone

    22-07-2021 -

    Service message
     - 

    At the moment, the National Helpdesk Customs cannot be reached by telephone due to a technical malfunction.Do you have an urgent question? Then our advice is to email this to: nhd.apeldoorn@douane.nl. We are working on...

    Categories

  8. NHD: Adjusted opening hours from the 19th of July till the 6th of August

    15-07-2021 -

    Service message
     - 

    Due to circumstances, the National Helpdesk Customs has adjusted opening hours for the period from Monday the 19th of July till Friday the 6th of August. We can be reached during this period from 8am...

    Categories

  9. NHD: Adjusted business hours on Wednesday14th July

    12-07-2021 -

    Service message
     - 

    Due to circumstances, the National Helpdesk Customs will have adjusted business hours on Wednesday 14th July.We are open this day from  8 am to 4pm.  We hope to have informed you sufficiently with this.

    Categories

  10. DECO: sending in a declaration before 01-07-2021 not possible

    29-06-2021 -

    Service message
     - 

    As of 1 July you can file a declaration for Customs e-commerce (DECO). Messages submitted before July 1 will not be processed. You will see an error message.

    Category