Go directly to content Go directly to footer
Logo Customs Administration of the Netherlands - Ministry of Finance, part of the Government of The Netherlands - To the homepage of Dutch Customs National Helpdesk (NHD)

News

  1. Thursday 21 April the NHD closed from 12:00 pm

    11-04-2022 -

    Service message
     - 

    In connection with the celebration of 425 years of Customs, the National Customs Helpdesk will be closed on Thursday 21 April at 12:00 pm. We can only be reached by telephone on this day for...

    Categories

  2. Action requested in response to the malfunction in AGS (01.02.2022)

    01-02-2022 -

    Service message
     - 

    Today, 01.02.2022, there has been a malfunction in AGS.If you have not received a return message on your declaration, which you submitted during this malfunction, we recommend that you send it in again. NB!Use the...

    Category

  3. Recovery action: Entry and Exit into/ from the EU (Single Window)

    31-01-2022 -

    Service message
     - 

    An investigation has shown that after Customs maintenance on Saturday 29-01-2022, a large number of messages (ENS, NOA, etc) were incorrectly rejected by the Customs System for stating incorrect EORI numbers. These are messages that...

    Category

  4. Change from TLS 1.2 to TLS 1.3 for MSA interface

    17-01-2022 -

    Service message
     - 

    Change from TLS 1.2 to TLS 1.3 for MSA interface. The HTG MSA uses Transport Layer Security (TLS) version 1.2 for communication with declarants. This is also stated in the document “HTG SMTP-MSA and POP3...

    Category

  5. AGS import, check on destination country.

    16-11-2021 -

    Service message
     - 

    Starting 1 December, every declaration with the exception of storage is checked for AGS imports to see whether the country of destination has been entered.

    Category

  6. *Update* Problem with rejection of (incomplete) declaration in advance (D and E) in AGS (CVB)

    06-10-2021 -

    Service message
     - 

    *Update 7-10* The problem for the situation below has been solved. **************************************************** ******* At the moment, advance (incomplete) declarations (D and E) with the Summary declaration/Previous Document (PreviousDocument) (X 705) in AGS are automatically rejected...

    Category

  7. Export declarations with new dual-use documents are stuck

    09-09-2021 -

    Service message
     - 

    There are currently problems with export declarations, using the following new documents: X060 X061 X062 X063 X064 X065 X066 X067 X068 X070 X071 X072 These declarations are not ongoing at the moment.For the declarations concerned,...

    Category

  8. NHD: Adjusted opening hours as of September 9

    08-09-2021 -

    Service message
     - 

    Due to circumstances, the National Helpdesk Customs has adjusted opening hours from 9 September until further notice. During this period we can be reached by telephone and e-mail from08:00 a.m. to 4:00 p.m.. Sorry for...

    Categories

  9. Short breakdown of VAT numbers in AGS

    31-08-2021 -

    Service message
     - 

    There was a brief outage in our system between 12:17 and 12:27 today. This malfunction related to the unjustified deduction of VAT on AGS returnsORThe system rejected the AGS declaration stating that the VAT number...

    Category

  10. Dutch Customs Administration Trade and Transport Gateway: Replace PKI-government certificates for the SMTP-MSA/POP3 interface

    19-08-2021 -

    Service message
     - 

    In September 2021, Dutch Customs Administration will replace the public PKI government certificates for the SMTP-MSA/POP3 interface for the Trade and Transport Gateway, in the Business Test Environment (BTO) and in the production environment. The...

    Category